My daughter and son in law have just had the worst experience from this company. Moved in to one of their rentals six months ago, house was filthy, they had to engage cleaners to clean the nicotine stained windows and frames , light fittings and paintwork to try to make it habitable for them and their two children. The shower did not work and when they asked if this could be fixed they were told no, as it was too expensive so they would have to live with it for the duration of their tenancy! The house had obviously not been checked and cleaned before they moved in , some doors would not open, some would not close. The stair carpet was totally unsuitable for children to walk up and down as it was so thin it made the staircase hard and dangerous. The list goes on. Now, at the end of their tenancy period they have been told they will not be returned their full deposit , as they are being charged £175 cleaning, £190 decoration, and even a charge for a light bulb! Absolutely unbelievably unprofessional. If you rent a property through this agency, make sure you take your own photos and videos of the state of the premises when you move in.

I've never rented through them and luckily I won't have to. I was shown 3 rentals by this company. 1st: There was a family living in there when I was shown the rental. There was a smell of rotten fish everywhere, 1 lady was lying in bed, another breastfeeding when we intruded in the house. I felt so embarassed and ashamed but the agent acted like this is completely normal. I wanted to just get away as quickly as possible. 2nd: The agent failed to answer many of my questions. He stated upon showing that a wall will be removed and an open-plan kitchen would be made - did not know details. When I asked him to please enquire at the landlord about these plans, he promised to do so but never heard back from him. 3rd: There was no specialty here apart from the flat being of poor quality. Actually, all 3 was pretty poor qality, that tells me something after seeing 20 rentals from various agencies. I felt like among unprofessional con-artists. Never again, thank you! Response to 2nd: We were told the wall was GOING TO BE gone, so were you lying, too? I don't think we should continue further...

Poor comms and slow in providing deposit feedback. No issues with disputing deposit values just slow and painful process.

I don't rent with this agent. But in the last 3 weeks I've put in dozens of applications online and multiple phone calls and seen no properties. Total waste of my time.

Professional Properties do not care about tenants and will do whatever landlords ask to keep them happy. They entered my home without informing me to conduct viewings . when I reported repairs they said we can't make the landlord fix them. They were never done. I reported the garden decking it was rotten, slippery and my son fell over and hurt himself. The patio door was unfixed for the whole of my tenancy and I was anxious of being burgled or attacked. I cleaned the home before leaving and they still tried to withhold my deposit but I disputed it and the aducators awarded my deposit back to me. As requested, I complained in writing and nothing was done. I feel so sorry for new tenants and I would strongly suggest to use any other letting agents as my experience with Haart was excellent.

This place is just a waste. They ask for so much info such as passport credit score right to rent all before a viewing and when you send it over they stop answering your emails but they are quick to reply at the beginning but after you send all the info and I guess they dont like them they stop replying. No audacity to reply back and say something. Shameful place

I reported the boiler not working 12 times. Professional properties refused to help as it would cost too much to replace the broken boiler.

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.

Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of first dealing with them. Even when owning your your property as we do you will get treated lower than the landloard and treated like a tenant with no rights in the matter, even though we have told them we are the owners they still don't give the respect or decency we deserve or that is to be expected towards another person especially when sharing a boundary. We share a boundary with one of their managed properties, we organised works after one part fell down in bad weather, and put up a lovely, safer new fence, and agreed a low contribution from their landlord due to us wanting to upgrade it understandably. It took them a week to inform us of any problem they had with the work, they claimed there was some tiles that were lifted up by the contractor. However, instead of asking for our contractors details to inquire about the alleged damage (which I gave them anyway) they outright refused to speak to them for no reason other that " I don't take orders from anyone other that the landlord". Now they are with holding our £250 as the Landlord 'had to' pay for extra work that could have been done through the contractor - had they gone about things the right way, no-one would have been out of pocket. It has been terrible management from the beginning and don't even get us started on the dodgy quotes. Now they are using distract tactics (sending us quotes we're not responsible for) which amounts to emotional blackmail. A) we told them to please stop. B) gave them all the contractors details. C) asked for proof that this 'damage' was in fact caused by our contractors and they subsequently showed no evidence to support any of this, with photos over 6 months old. If you do end up dealing with this company for whatever reason do be careful and get everything in writing (although not even that will guarantee they will resolve your situation fairly, but will at least cover yourself). Do not agree any generous terms with them, they will take advantage of your good nature. I would also recommend to avoid speaking with Chris Allison as all he has done is make things worse and now has started to ignore the issue and our emails entirely. He is supposed to be the Head of Property Management so I think that tells you all you need to know about this company. If you are being mistreated do what we are doing and keep at them, learn your rights and get all your evidence in order.