Accepting an offer and then retracting it a few days later to go with someone else is highly unprofessional and disappointing. Due to this experience, I will no longer be using your services in the future. After seen the state agent reply I would like to clarify my experience so others understand how this estate agent operates. My offer on a property was accepted on the basis that I was a cash buyer. However, when I explained that I was waiting for the completion of my own property sale in order to access the funds, the agent retracted the accepted offer and proceeded with another buyer who was purchasing with a mortgage. I was never informed that a higher offer had been made. I was simply told that the other buyer had provided proof of funds. Based on this experience, I would advise caution if you are in any kind of chain when buying through this estate agent. I personally would not trust them to handle the process transparently.