Canterbury House, Stephensons Way, Derby, DE21 6LY , UK, DE21
A selection of reviews, highest rated first. Not every review may be shown.
Poor comms and slow in providing deposit feedback. No issues with disputing deposit values just slow and painful process.
Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of …
Professional Properties do not care about tenants and will do whatever landlords ask to keep them happy. They entered my home without informing me to conduct viewings . when I reported repairs they said we can't make the landlord fix them. They were never done. I reported the garden decking it was rotten, slippery and my son fell over and hurt himself. The patio door was unfixed for the whole of my tenancy and I was anxious of being burgled or attacked. I cleaned the home before leaving and they still tried to withhold my deposit but I disputed it and the aducators awarded my deposit back to me. As requested, I complained in writing and nothing was done. I feel so sorry for new tenants and I would strongly suggest to use any other letting agents as my experience with Haart was excellent.
I reported the boiler not working 12 times. Professional properties refused to help as it would cost too much to replace the broken boiler.
They requested official documents and IDs many times which indicates flaws in their system.
Customer service is NEVER aligned with common good practices. Khraaaaaa
They never intend to help their customers, rather than collecting money from them.
Customer service is never good. Incorrect information about utilities. 😒😒 …
Customer service is NEVER aligned with common good practices.
Poor ethics and customer service. False information in move in documents 🥺👎 …
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Website: http://professionalproperties.co.uk