Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get hold of CDC, even for urgent queries, so come to me. My buyer had a survey 6 weeks ago which sparked a bit of renegotiation. This could have been relatively straightforward with prompt communication but over a month of chasing CDC and we're no nearer resolution (and almost every time I call I speak to a different team member who is now covering it with no idea of background or what is going on.) I've tried establishing deadlines - those Im buying from are getting nervous- but these are ignored. I've told them since I've signed a gazeal for my purchase I need to keep moving forward, but this is ignored too. I dont know if its lack of capacity, or competence, or simple disinterest, but their inability to offer the most basic support is pushing me to the point where I'll have no choice but to walk away from an advanced sale and start again. I'm only hanging in there because were got so far down the line, and its not the buyer's fault. But that can't go on forever. I genuinely feel this process would have been less stressful and moved more quickly had these estate agents not been involved at all. Such a shame.