Reply from Charles David Casson - Chelmsford: We believe this review relates to the same case as Jordan Kennelly below. This is a very inappropriate way to conduct your business and we are very disappointed with the way you have conducted yourself in this matter. We have had repeated … More
Charles David Casson - Chelmsford
Imperial House, Cottage Place, Victoria Street, Chelmsford, Essex, CM1 1NY, South East, UK, CM1
Featured
Claimed branch
4.4
451 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
A few month ago myself and a friend were looking to rent a property. I contacted Charles David via Facebook and email to just be totally ignored. My friend contacted them also as we found property’s under their name that we wanted to view. We tried with this company about 4 times via phone, email or Facebook and every time we were fobbed off with an excuse, we never ended up viewing properties from them as was told they would be in touch and we never heard. I would like to say this is probably down to the pandemic but we also tried with them a couple of years before hand and was literally given the same treatment. They are very good at making you feel your taking up their valuable time and that you are inconvenient. They obviously don’t have the time for renters so don’t know what they would be like if you were buying a property. Really disappointed both times and would now not even consider contacting them if we were looking again, we would be wasting our time.
If i could leave no stars i would, been renting a property from here for a month now, after viewing we was told that the property would be redecorated and professionally cleaned, which it was not! Also one of our bedroom windows is broken …
Reply from Charles David Casson - Chelmsford: Dear Jake,
Thank you for your comments. Just to clarify the property you are talking about you do not have a tenancy at, rather it is your girlfriends property. The window … More
ABSOLUTELY NO! The worse experience I have ever had renting in my whole life. AND I am a landlord myself! Disaster experience!
Reply from Charles David Casson - Chelmsford: Always got an answer! You are very lucky that I didnt have the time to take legal action.
Terrible with regards to letting my property. No checks of property done. No notice of tenants leaving date. (Tenant gave them 1 months notice). No one available to speak on phone every excuss given! Not impreseed with service at all. Now left with vacant property.
Reply from Charles David Casson - Chelmsford: Hi Jackie, we are sorry to hear that you were unsatisfied with our service on this occassion. As explained to you and your partner on the phone your tenant did not give any notice to our office and has not been able to prove he gave any … More
Awful company to deal with. Gave back a non refundable deposit. Would not take down advert on rightmove when they have no right to advertise my property. Steer well clear of them.
Reply from Charles David Casson - Chelmsford: Dear Mr Doyle, I am afraid were legally obliged to refund the deposit to your potential buyer. Your property has been removed from all portal advertising as requested and we wish you all the best in the future.
Avoid if you don't want a bad experience.
Reply from Charles David Casson - Chelmsford: Thank you for your comments Dan. We cannot find a record of a customer with your name. Please feel free to email info@charlesdavidcasson.co.uk if you would like us to address this issue further.
Reply from Charles David Casson - Chelmsford: Hi Daniel, thank you for your review. Unfortunately you have not left any comments and a search of our database has proved negative so I cannot see we have done any business with you. If you would like to contact our director Neil Baldock he will gladly hear your complaint and look into matters for you.
Dealt with Alex and made an above asking price offer and sent a my mortgage in principal to him was assured it would take 24 hours to get back to me, that was on a Thursday......... fri, sat , Monday and still no word from Alex. Which I …
Reply from Charles David Casson - Chelmsford: Hi Jacquelyn, we are sorry you felt let down on this occasion and if we took longer than usual to respond to you. Inevitably when a property is in high demand someone always feels let down when they were not the successful party and we try … More
Terrible experience so much so I am now in contact with ombudsman. Landlords be weary.
Reply from Charles David Casson - Chelmsford: Dear Cormac,
Further to our extensive communications and my advice to refer this to the … More
About Charles David Casson - Chelmsford
Charles David Casson is a family owned, independent, award-winning estate and letting agent for Chelmsford and the surrounding areas. With over 150 years of combined experience, we are dedicated to achieving the best results and making your move as stress free as possible. We’ll be there whenever you need us, from the first stage to the last, and beyond.
Website: http://www.charlesdavidcasson.co.uk
Our team
Matt Baldock