Dear Jake, Thank you for your comments. Just to clarify the property you are talking about you do not have a tenancy at, rather it is your girlfriends property. The window issue you are discussing is down to the block management company which is often the case in blocks of flats. We do understand how frustrating this is for your girlfriend and we do have emails from her confirming she is happy with the way our team are dealing with this issue so we were surprised to see this review from someone who doesn't have any tenancy with us. The matter is in hand and our team will continue to apply pressure to the block management company to have this issue resolved. We will continue to update your girlfriend directly as she is the only person with a tenancy at the property.