This Estate Agency is the most rude, disgraceful agency I have ever known. Especially Katrin!! There was no understanding and they did not try to help me and my friends ,who are students. They have put myself and my friends in a difficult situation and left us there stranded. They have this system called Goodlord which does not help and as we have contacted them for help they told us to basically do it ourselves. They took our holding fee of £340 and ran with it. If you are a student i would 1000% percent avoid this as they will literally not provide any help at all. Absolutely shocking. I am so disgusted and i would rather be homeless than to use Miles and Barr. I only have one word for Katrin and Miles and Barr. Shame! Shame! and Shame!
Miles and Barr
14 Lower Chantry Lane, Canterbury , Kent, CT1 1UF, South East, UK, CT1
4.7
994 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Seriously don't! They are great until you sign the papers. You can see my 5 star review from December. Still no completion just a 3 property change where all parties agreed everything 6 months ago. …
not recommended
Reply from Miles and Barr: Thank you for taking the time to leave a review. Unfortunately, we are unable to identify who you are from the information provided, and we have no record of the issues raised.
We take all feedback seriously and are committed to providing excellent customer service, as reflected in our many 5-star reviews from satisfied clients. We would welcome the opportunity to discuss your experience and resolve any concerns.
Please feel free to contact me directly at d.little@payne-cov.com so we can investigate this further and work towards a resolution.
Avoid if you can, they don't even deserve the one star. Hard to know where to start. Enquired about properties to rent. We were told we can't apply for multiple houses because it would be too much work for them to do …
Reply from Miles and Barr: Further to your 1* review -
We don't have a record of you on our systems so not sure if placed in error - we are a sales & lettings agency based in Coventry West Midlands?
Please feel free to contact me directly to either discuss your concerns or assist you with your property requirements.
Assuming the review was placed in error I would ask you kindly remove the review as it goes against our many 5* reviews.
John Buckby
Lettings Manager
j.buckby@payne-cov.com
02746 222 022
On Google it says the Canterbury office is open until 5pm. Arrived at 2.45pm. Called the office. Was told that the office closes at 2.30pm. Very disappointed to have travelled from London today to find a large estate agent not abiding by it's opening hours.
My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. …
More spam mail from Miles and Barr today - despite asking them not to put any more marketing through my door and having a prominent "no junk mail" sign. …
This Estate Agency is the most callous, disgraceful agency I have ever known. They have put myself and my very young family out of our house because they instructed our landlords that it will be easier to sell the house if it were vacated, …
The review is in regards to the sale of "Rosegreen Close, Cheylesmore, Coventry, CV3"... We booked an appointment to view the property and the next day received a call asking if we could put an offer forward and had until 1:30PM to make an offer. We phoned them at 1PM only to be told the buyer had accepted another being extremely unprofessional and rude at least as I do not want to accuse them being dodgy without any proof. Contacted the owner with our offer and next morning we received a phone call from the estate agent being rude and abusive on the phone. Avoid at all cost.
Reply from Miles and Barr: Thank you for taking the time to share your feedback and speak with us directly.
We’re sorry to hear that your experience did not meet expectations. Please be assured that our team always strives to act professionally and in line with our clients’ instructions at every stage of the sales process, something we take great pride in and which is reflected in the many positive reviews we receive.
Nonetheless, we take your comments seriously and will reflect on them carefully to ensure we continue to improve.
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