My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional. The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability. There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all. A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency. Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed. Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading. Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service. Based on my experience, I would not recommend this estate agent.