Left a message to arrange a viewing but NO ONE returned my call and viewing date has now passed NOT AT ALL HAPPY

This Estate Agency is the most rude, disgraceful agency I have ever known. Especially Katrin!! There was no understanding and they did not try to help me and my friends ,who are students. They have put myself and my friends in a difficult …

Seriously don't! They are great until you sign the papers. You can see my 5 star review from December. Still no completion just a 3 property change where all parties agreed everything 6 months ago. A lot of people warned me about Miles and Barr, I didn't listen as they presented very well in the beginning. At this point I don't have any energy to explain in detail how ignorant they have been throughout. Don't take my word, just ask a couple of people who had some experience with them. But listen just don't!

not recommended

Avoid if you can, they don't even deserve the one star. Hard to know where to start. Enquired about properties to rent. We were told we can't apply for multiple houses because it would be too much work for them to do referencing (this is literally your job but ok). The house we applied for we didn't get picked for BEFORE referencing. So makes no sense whatsoever. The recorded message on the phone says they'll call you back. They don't. If you need them, call again. Depending on who you speak to they'll give you different answers about the same thing. Misleading information, lies and rudeness is all this agency is.

On Google it says the Canterbury office is open until 5pm. Arrived at 2.45pm. Called the office. Was told that the office closes at 2.30pm. Very disappointed to have travelled from London today to find a large estate agent not abiding by it's opening hours.

My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional. The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability. There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all. A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency. Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed. Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading. Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service. Based on my experience, I would not recommend this estate agent.

More spam mail from Miles and Barr today - despite asking them not to put any more marketing through my door and having a prominent "no junk mail" sign. This time, it was a full-colour A4 flyer, but packaged in an envelope to look like legitimate post (a hint guys, if you have to trick people into looking at your marketing, your marketing isn't very good). I can't imagine how much paper was wasted by putting them all in envelopes - guess Miles and Barr really don't care about their environmental impact. Still, at least all the waste explains why their commission rates are so outrageously high...