Thank you for your review, we have reviewed your file and we are unsure as to why such a negative review has been left. You were on a joint tenancy with 2 people residing at one of our lettings properties, you requested to terminate your tenancy, and asked that the second tenant could remain at the property as a sole tenant, after we looked into the possibility of this, it came to light that the tenant wishing to remain at the property would not be in a position to meet the monthly rent payments which would have had a negative impact on not only the landlord but also on the remaining tenant as both parties would be open to financial difficulty if the rent payments could not be met. In the interests of all concerned, a section 21 notice was served to bring the tenancy to an end, yourself and the second tenant decided to vacate the property prior to the expiry date of the section 21. On collection of the keys that were left inside of the property by yourself and your written confirmation that you had both vacated, we promptly ended your liability and conducted the final inventory. We are happy to discuss this further with you and answer any questions you may have.