I would like to express my disappointment with the customer service I experienced on 14.07.17. I rented the property from Farrell Heyworth for over a year.I handed in my notice on 08th June and I gave them 4 weeks notice. I moved out on 10th July ( it is more than 4 weeks notice). My monthly direct debit for rent came out on 21st June. The rent has been paid for another 4 weeks even though i stayed only 2 weeks and few days. When I rang the office and asked when I can get a credit for the 2 weeks I haven't lived in the property I have been told by a rude lady that unfortunately I wont get the money back! Then she got confused and denied everything she said. I could easily cancel my direct debit and pay just for the days I stayed in but I thought the company is professional and I will get back money back (at least all other estate agencies are!!!) Then I have been told the manager will contact me on Monday as he is currently out of office. When I started having further discussion all of suddenly I have been told the Manager will contact me as soon as he finishes dealing with the other customer. I hope I will get my money back as I followed the procedure- I gave 4 weeks notice, I paid the rent regularly every month, I left the house clean and tidy and this what I get for being the good tenant! I'm not going to pay extra money for 2 weeks especially that I don't live there any longer. With regards Anna