Dear Mr Foden, Thank you for posting your review which has rather taken us by surprise as I think you are being very unfair on us. You recently asked for an external repainting of your property. We reported this to your landlord straightaway who agreed to arrange for this to be done and contractors were booked to do this as soon as they had a time slot, which is first thing in the New Year. It being the middle of November, I don’t think this is unreasonable. You also reported a fault with the oven two weeks ago, repairs for which were immediately authorised. The contractor ordered the necessary parts but it takes 2 weeks for the manufacturer to supply. We expect the repair to be completed this week. Again, I don’t think this is unreasonable. At Farrell Heyworth we always aim to provide the very best customer service for all our clients, if you have any further queries our specialist lettings team would be happy to help. Kind regards, Chris Heyworth - Director