Thank you for sharing your feedback with us. We're delighted to hear that your initial meeting with Katie Ward was helpful and professional. It's great to know that Katie's responses have been reassuring and that the Lancaster Office has been responsive via email. Your satisfaction is important to us, and we're glad to hear that you're pleased with the overall service. If you have any further questions or concerns, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth