First off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property. Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord". Just bare that in mind when you're renting from them.