As a landlord we have had a really mixed opinion in terms of quality and customer service, the phone systems are poor and the flow of communication when you need to speak to someone is below standard. I wasn't assured as a landlord that my issues were dealt with appropriately at times and this was lacking mainly form the management of the tenancy team. Unfortunately I wouldn't recommend using Farrell Hayworth regards letting your property unless you can solely deal with Carol Dennison she is an asset to that team putting customers first and I wish I had dealt with Carol from the beginning. Carol showed empathy and understanding she was 5 star and the only positive thing I can say regards the Cleveleys branch. In my view Carol should run that team she has the right approach and skill to support and solve problems.