Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests inadequate action was taken and completely biased towards landlord. They did not wanted to fix the problem nor let us end contract amicably. Our family suffered health wise and financially penalised. The team will never come to have an amicable conversation and just avoid calls. I wouldn't recommend them.. they have caused so much harm to us. Just to add to your comment, the issue was not faced by building which was confirmed by checking with several neighbours and it was an appartment problems as there were holes in kitchen cabinet and bathtub which was known to landlord and previously some pest control devices were found but did not do regular pest control and still rent the appartment. Further building management confirmed that they are not responsible for anything that happens inside appartment. Still appartment was rented to us and we were made to suffer so much finacially and mentally. It was a torture everyday pleading for help to either fix the problem, find a new accommodation or let us end the contract. But your team had no empathy whatsoever that even they can come up for a discussion and kept delaying.

Very poor experience as a tenant. They do not bother about the issues and always favour the landlord.

Avoid! John Shepherd give contractors your keys despite having no written proof that they have informed you or gained consent. I had strangers walk around in my property without my knowing changing things to my flat whilst I was paying them full rent. When asking why this was acceptable they advised they use ‘good will’ when handing out keys - this is terrifying and against procedure. Trespassing occurred during my tenancy and the final cleaning bill is crazy! My advice is dispute it as they lower it when you send a quote which isn’t ridiculous. They usually use a cleaning company who don’t have a working website that seem to operate over instagram and overcharge. Currently awaiting legal action regarding the trespassing. Kai and Gita both say alternate things and will make it as painful, hard and long winded as possible to try and retain as much money as possible. This has been an anxiety evoking situation that I wouldn’t recommend to anyone.

Lovely people, but the financial processes have issues. For example: • I was wrongly chased for outstanding rent payment, despite never ever deviating from the payment schedule. Provided proof of payment and it got found. • Still waiting on my deposit to be released! No disputes, but still waiting since the contract end about 2 months ago.

If you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. Their lack of professionalism is truly remarkable. If I could give less than one star, I would.

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture! Every follow-up gets the same generic responses: waiting for landlord confirmation - yet nothing ever materialises. This is completely unacceptable for a professional letting agency.

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we moved in (if not cleaner). If you read through the other reviews, you'll see this has happened to others too; it seems to be a common occurrence with this agency. We've rented multiple other places in Birmingham and have never had such a horrible experience with our end of tenancy. On top of that, it took them four months to fix a broken toilet in one of the bathrooms. We were lucky to have a second bathroom, but it's really not fair to pay for something you can't use for most of your tenancy. I'd advise anyone to look elsewhere before renting here.

Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their reasoning for why it wasn't their managed property was nonsensical and they were misadvising their landlord too and wasting everyone's time. A massive lack of knowledge and I am glad I don't use them to manage any of our properties as with their poor service and communication, it actually added to the costs their landlord will now face because of the delay and constant need for callouts, when everything had been issued with reports and could have been resolved on day 3/4 rather than still talking nonsense on day 30, still no reports issued from their side.

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."