Do not rent with john shepherd!!!!!! Honestly couldn’t advise anyone to avoid this company anymore! The absolute worst service throughout my stay, when our windows were mouldy and having ladybird infestation due to the cracks and holes in the windows, was continuously told there’s nothing they can do. Then it came to checking out and Gita could not have made it any worse of an experience, consistently picking out issues and created the closing stage extremely anxious! Even though the whole flat was as clean as the inventory, they managed to find a way to claim they had to charge a cleaning fee. After calling Kai and expressing my disappointment after experiencing Gitas awful experience, he then went on to try and find anyway to make the cleaning fee stick by bringing up issues which were not even mentioned in the closing checks. Absolutely disgusting company, eventually they returned my full deposit as they had absolutely no leg to stand on. Honestly would never recommend this company to anyone!! The most anxious experience especially renting alone there was absolutely no support.

Has some great properties I am sure but my experience with them has been poor, I tried on numerous attempts (about 10 phone calls) to organize an online viewing, of which they assured me that they would send after a call, which never ended up happening. A waste of time for someone trying to find a property to move into in a short period of time. All they did was cause me stress about finding a property to move into.

When I arrived at my property I was renting it had not been cleaned, and I complained about this and no help with this was offered. Two years later moving out they demand £250 Cleaning Fee deducted from my deposit despite the flat being handed back in a better condition than when I got it. They were completely unwilling to even discuss the issue, totally stonewalling. Avoid at all costs. Property managers were Rajak Ali and Kai‑Ewan Rodney MARLA

Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints, I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking service.

They ask for advance money for references. What references ? No other company in Uk ask for £300 for clients references. If you are new in Uk they ll loot you. By law you can’t take advance rent even. Plz don’t give them any single money. They took £300 as a fee to to see your documents like bank statements and work history, totally insane. Then they ll say o property is no more available. Advance is non refundable then . Just stay away.

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Awful experience, misadvertised property that wasn’t fit to be rented out. Studio apartment rented out as 1 bedroom. Property was never cleaned cob webs and a mattress that had urine marks all over it. 7 weeks later still chasing agent for support and not helping.

It is a company that you can not trust, as they habitually do not address your questions. Without my prior consent or agreement, they suddenly charged me a bill more than £600 for some simple repairing works that were not urgent or emergent.

The good - Elisha was prompt in sorting out my tenancy agreement when I asked and would always answer my questions quickly. The bad: 1. Missing building fob which they had months to sort out but waited until I picked up the keys to inform me, still not received this. There is an app as an alternative but this is flaky at best. 2. Broken front door lock meaning I either have to prop the door open or be locked out and have to ask the concierge to let me in. They knew about this issue when they came to do the inventory before I moved in but didn’t bother to get it sorted out or inform me of the problem. 3. Assigned a property manager who is out of office for the entire Christmas period and given no other point of contact except for the contracted out emergency maintenance number which is useless outside of genuine emergencies. 4. Calling up the office is pointless because nobody answers the phone and if you do get through to someone you just get told the people you need are out of office and that if you email your property manager you might get lucky if they check their email… 5. Similar to the above, not told about how to report maintenance issues on their portal. Currently have a broken fridge, washing machine, and dishwasher with no knowledge of how to report these issues. 6. Cleaning clause in the contract yet the flat had clearly not been cleaned - Microwave covered in food, counter tops and shelves dusty, stains on furniture and tables etc