My experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate. Their management has been extremely poor. They do not reply to emails or complaints, and communication is essentially non-existent. Since deciding to remove them, the tenants informed me they had made multiple repair requests during the tenancy which were simply ignored, and eventually stopped contacting the agency because they knew they would not receive a response. The property was left filthy and badly damaged at checkout, showing a clear lack of oversight. They have also added charges without my consent, including rental protection insurance which was added without approval and they have refused to refund, despite me emailing multiple members of staff. Before appointing them I was managing the property myself while working full-time, and it was far less stressful than having John Shepherd involved. The whole experience has been financially damaging and incredibly frustrating. If even one person reads this review and decides not to use them, I’ll feel like I’ve saved someone from the same experience.

Avoid them at any cost. Worst estate agent in the UK

Awful agency would not recommend. Rented a flat for a year, was dirty when moving in and the block had a cockroach infestation which I wasn’t made aware of prior. Had numerous issues throughout tenancy received no compensation and they also had the audacity to keep some deposit. Would give 0 stars if I could

Avoid this letting agency!!! They kept my deposit for more than three months, trying to charge me cleaning fee even though I hired a cleaner to clean the property professionally.

When are you going to fix my issues. Promised calls backs, doesn't happen. Awaiting repairs for an unidentified leak for 15 months now, disgusting.

Don't use this agency. They illegally take referencing fees which are not permitted under the Tenant Fees Act 2019. They also don't provide correct keys, or timely repairs. Highly recommend to avoid this agency.

My daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On multiple occasions, she arranged annual leave for scheduled appointments, only for no one to attend. She then had to follow up herself to discover that the appointments had been cancelled without any notification. Routine matters have required persistent chasing, and escalation to senior staff has not resulted in meaningful improvement. Based on her experience, agencies elsewhere demonstrate far greater reliability, professionalism, and accountability. Regrettably, we cannot recommend this agency.

While I was in the process of seeking clarification regarding the additional charges, the property agent — who has consistently been rude and unprofessional — issued a notice to me. Despite my attempts to escalate the matter to senior management, the internal escalation process appears ineffective, and as a result, I received the notice yesterday. I genuinely intended to resolve the issue amicably, but unfortunately, all my efforts have been in vain

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

Not had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.