I can’t state how bad this agent is. I am a landlord and have been with this company, previously Paul Carr, for many years. Since JP took over the service has plummeted. Communication from them on repairs and reports is painfully slow. Weeks turn into months. Their agents don’t have basic knowledge and escalating to senior management achieved nothing. I have asked twice for details on how to leave them and have been ignored. Avoid this company.

Refuse to pay trandesmen. Avoid at alp costs

Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their reasoning for why it wasn't their managed property was nonsensical and they were misadvising their landlord too and wasting everyone's time. A massive lack of knowledge and I am glad I don't use them to manage any of our properties as with their poor service and communication, it actually added to the costs their landlord will now face because of the delay and constant need for callouts, when everything had been issued with reports and could have been resolved on day 3/4 rather than still talking nonsense on day 30, still no reports issued from their side.

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we moved in (if not cleaner). If you read through the other reviews, you'll see this has happened to others too; it seems to be a common occurrence with this agency. We've rented multiple other places in Birmingham and have never had such a horrible experience with our end of tenancy. On top of that, it took them four months to fix a broken toilet in one of the bathrooms. We were lucky to have a second bathroom, but it's really not fair to pay for something you can't use for most of your tenancy. I'd advise anyone to look elsewhere before renting here.

If you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. Their lack of professionalism is truly remarkable. If I could give less than one star, I would.

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture! Every follow-up gets the same generic responses: waiting for landlord confirmation - yet nothing ever materialises. This is completely unacceptable for a professional letting agency.

Avoid! John Shepherd give contractors your keys despite having no written proof that they have informed you or gained consent. I had strangers walk around in my property without my knowing changing things to my flat whilst I was paying them full rent. When asking why this was acceptable they advised they use ‘good will’ when handing out keys - this is terrifying and against procedure. Trespassing occurred during my tenancy and the final cleaning bill is crazy! My advice is dispute it as they lower it when you send a quote which isn’t ridiculous. They usually use a cleaning company who don’t have a working website that seem to operate over instagram and overcharge. Currently awaiting legal action regarding the trespassing. Kai and Gita both say alternate things and will make it as painful, hard and long winded as possible to try and retain as much money as possible. This has been an anxiety evoking situation that I wouldn’t recommend to anyone.

Lovely people, but the financial processes have issues. For example: • I was wrongly chased for outstanding rent payment, despite never ever deviating from the payment schedule. Provided proof of payment and it got found. • Still waiting on my deposit to be released! No disputes, but still waiting since the contract end about 2 months ago.