Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we …

If you want to deal with an **unprofessional agency that ignores your requests and emails and unfairly imposes landlord costs on tenants, then this is the perfect agency for you. …

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the …

Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints, I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking service.

Has some great properties I am sure but my experience with them has been poor, I tried on numerous attempts (about 10 phone calls) to organize an online viewing, of which they assured me that they would send after a call, which never ended up happening. A waste of time for someone trying to find a property to move into in a short period of time. All they did was cause me stress about finding a property to move into.

When I arrived at my property I was renting it had not been cleaned, and I complained about this and no help with this was offered. Two years later moving out they demand £250 Cleaning Fee deducted from my deposit despite the flat being handed back in a better condition than when I got it. They were completely unwilling to even discuss the issue, totally stonewalling. Avoid at all costs. Property managers were Rajak Ali and Kai‑Ewan Rodney MARLA

They ask for advance money for references. What references ? No other company in Uk ask for £300 for clients references. If you are new in Uk they ll loot you. By law you can’t take advance rent even. Plz don’t give them any single money. They took £300 as a fee to to see your documents like bank statements and work history, totally insane. Then they ll say o property is no more available. Advance is non refundable then . Just stay away.

Avoid! John Shepherd give contractors your keys despite having no written proof that they have informed you or gained consent. I had strangers walk around in my property without my knowing changing things to my flat whilst I was paying them full rent. When asking why this was acceptable they advised they use ‘good will’ when handing out keys - this is terrifying and against procedure. Trespassing occurred during my tenancy and the final cleaning bill is crazy! My advice is dispute it as they lower it when you send a quote which isn’t ridiculous. They usually use a cleaning company who don’t have a working website that seem to operate over instagram and overcharge. Currently awaiting legal action regarding the trespassing. Kai and Gita both say alternate things and will make it as painful, hard and long winded as possible to try and retain as much money as possible. This has been an anxiety evoking situation that I wouldn’t recommend to anyone.