I can’t state how bad this agent is. I am a landlord and have been with this company, previously Paul Carr, for many years. Since JP took over the service has plummeted. Communication from them on repairs and reports is painfully slow. Weeks turn into months. Their agents don’t have basic knowledge and escalating to senior management achieved nothing. I have asked twice for details on how to leave them and have been ignored. Avoid this company.

Refuse to pay trandesmen. Avoid at alp costs

Two missed appointments due to agents being late, claiming they were delayed at previous viewing, which made us feel we weren't worth their time. Very little contact once a buyer was found (none for two months prior to move) unlike the …

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Lilly Johnson was very helpful for years with renting my apartment. I dunnow what has happened since she left, but the latest tenant they proposed had a CCJ process and numerous other red flags. And they insisted it was fine! Something strange seems to be happening at JS and i would avoid them.

Awful experience, misadvertised property that wasn’t fit to be rented out. Studio apartment rented out as 1 bedroom. Property was never cleaned cob webs and a mattress that had urine marks all over it. 7 weeks later still chasing agent for support and not helping.

It is a company that you can not trust, as they habitually do not address your questions. Without my prior consent or agreement, they suddenly charged me a bill more than £600 for some simple repairing works that were not urgent or emergent.

The good - Elisha was prompt in sorting out my tenancy agreement when I asked and would always answer my questions quickly. The bad: 1. Missing building fob which they had months to sort out but waited until I picked up the keys to inform me, still not received this. There is an app as an alternative but this is flaky at best. 2. Broken front door lock meaning I either have to prop the door open or be locked out and have to ask the concierge to let me in. They knew about this issue when they came to do the inventory before I moved in but didn’t bother to get it sorted out or inform me of the problem. 3. Assigned a property manager who is out of office for the entire Christmas period and given no other point of contact except for the contracted out emergency maintenance number which is useless outside of genuine emergencies. 4. Calling up the office is pointless because nobody answers the phone and if you do get through to someone you just get told the people you need are out of office and that if you email your property manager you might get lucky if they check their email… 5. Similar to the above, not told about how to report maintenance issues on their portal. Currently have a broken fridge, washing machine, and dishwasher with no knowledge of how to report these issues. 6. Cleaning clause in the contract yet the flat had clearly not been cleaned - Microwave covered in food, counter tops and shelves dusty, stains on furniture and tables etc

Have not provided any help to solve tenant issues thus far. Will keep it 1* until there’s any resolution. I’ve been waiting for over month and have not been helped, not to mention the super slow response times.

Avoid this company. Charging nonsense cleaning fee when ending the tenancy