A tenants perspective - from a year at a flat in Harborne, Birmingham. Slow to reply to emails. Passive aggressive during correspondence. Unhelpful and frequently 'out of office'. Aloof and will not chase matters with the landlord. Appalling lack of courtesy in providing updates. When trying to book viewings post-covid we had frankly disgraceful service, outright rude staff operating the phones, promising to return calls and ignoring you. They were saved by Janusz - he was the only member of their team with any manners, replied swiftly, was friendly and helpful - thank you Janusz! Once in the flat, they clearly had not cleaned or even inspected it - with the flat littered with rubbish, previous tenants items, cobwebs and an actively leaking ceiling. They were also distinctly unhelpful throughout the tenancy, for example we waited over 2 months for them to replace our broken washing machine - they tell you what you want to hear over the phone / email and then do not action anything. We thought we wouldn't have to deal with them anymore at the end of our tenancy but we are still awaiting our deposit back after ending the tenancy 2.5 months ago. No disputes, just emails asking for our payment details then silence for weeks on end. We've had to submit a dispute which will hopefully get this resolved. Would definitely not recommend their company to friends or colleagues. An absolute disgrace to the services sector in the UK.

Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used used 3 different explanations for the leak and none of them are accurate. If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .NegativeResponsiveness, Quality, Professionalism

The worst agency ever. They have posted it and straight away I was calling regarding the property and the lady who managed it she was not available the whole day. Next day I called in the morning and she told me she already has 6 views and it is fully booked. How it is this possible? And the attitude is horrendous!!!! Definitely not ever rent or buy a house through them and I will make sure all my friends and family will know about them. L.E: after reply If your check the logs you can see that I have called more than few times since yesterday morning and all the time she was unavailable and no one could get through the lady. Please listen to the recordings. I don’t need excuses for bad services. It is a shame what is happening and is true, bad employees can mess up a company’a reputation.

I called to view a flat to rent and the person on the phone put me on a waiting list because the property wasn't accessible yet. Later in the day I get a text from them confirming my viewing was booked for the next hour! They gave me one hour notice for a viewing! I managed to get there on time and no one showed up. I called their office and a guy on the phone told me that the property wasn't accessible. I asked then why they booked me in and he said that he also sent me a voicemail to tell me that the viewing was canceled. I had my phone next to me on my desk at work (yes, I was working and I had to leave early, which means I lost money because of them) fully available, I would have heard it ring and he wouldn't have had a chance to leave a voicemail. In fact, my voicemail was empty. Mistakes happen, lies don't. I would have appreciated if they admitted I was booked by mistake. Lying to customers and wasting their time and money. I've dealt with many unprofessional estate agents, but this goes to the top of my list.

LILLY JOHNSON I have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience. I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted. After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once. To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138. I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help. In response to the reply below... I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.

Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used used 3 different explanations for the leak and none of them are accurate. If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .

Honestly the worst AGENCY that ever existed!!! AVOID AT ALL COST!!

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

This agency has mislead us by using false advertisement and information through out the moving in process. To begin they told us the property is managed by the Landlord but later when we have signed the contract only have they managed to tell us it was managed by the agency. Horrible HORRIBLE agency, please avoid at all cost!!!!!! The issues we have had with them started first when we were dealing with Brendan who was our point of contact and without any acknowledgments he was longer representing us, rather it was Lily. Lily never confirmed why Brendan was no longer our point of contact and all the issues we have told him about the property fall on deaf ears. It was lost in the transition. We signed the contract thinking all of the issues have been identified and looked into. We called the office for regular updates to confirm everything..NO answer. Every time we call it's the same old excuses. "Lily is in a meeting... Lily is busy, Lily is on the phone" etc. Honestly, Please avoid. I will never be using this agency ever AGAIN. I will make sure I save people from these SCAMMERS!!! They also never take complaints serious.