Worst agency ever .

Never pickup the phone or call me back or reply to me 👎 …

This is the worst letting business for any landlords as they do not respect the landlords enquiries. Stolen items, and yet nothing is done about it. Tenants take deposit with half the furniture without even letting us know and yet proceeds to give the deposit back. Disgraceful!

They have let me son and daughter in law down big time rented them a bad property whilst pregnant with twins and the arrival of twins. now refusing to refund deposit

My experience during my tenancy was fairly standard for a letting agent, unresponsive and generally unhelpful. To be expected. However my experience trying to get the deposit back has been far from normal. John Shepherd are happy to send unsubstantiated claims for large sums of money but when pressed on why these deductions are being made are unable to provide a breakdown for the costs. This is of course in breach of the The Property Ombudsman (TPO) Code of Practice and ARLA Propertymark membership both of which they are bound by. This has halted deposit deduction negotiations and thus the proper return of my money in a timely fashion. I have raised these breaches of the Code with both Tina Margetts and Chris Blick but as of yet neither have even acknowledged receipt of the advice or complaint respectively. While they may have the logos of both ARLA and TPO to assure customers of their professionalism this could not be further from my experience when dealing with this organisation. I would urge others to read the TPO Code of Practice for Residential Letting Agents so you know exactly what service you should be receiving and ensure you are not being inadvertently mistreated by this organisation. Consumers have far more rights than letting agents would have you believe.

This is probably the worst letting agency in the city. The staff is extremely unhelpful, arrogant and ridiculously rude. I let an apartment in Jewellery Quarter with them and I have ended up with the worst possible experience in my 5 years in the U.K. I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Abhorrent service.

The worst office, their fraud is ridiculous without exaggeration, and they are exploitative in a hideous way, and by God, it is something unimaginable. They withdraw money from you over the most trivial person, they do not respond to emails to the point that I have to go to their office, they charge you with bills that are not yours but the owner's, so stay away from them. But in general, you are forced to photograph the apartment you are in on the first day from every angle and comment if it is not clean or if there is rust or mold and send it to them by email to confirm the date. Because the day comes when they try to take your insurance from you, this will be your evidence. Other than that, make sure that the insurance is with the (TDS) tenancy deposit scheme. These are third parties who hold the money, but this office takes advantage of the scholarship recipient’s lack of knowledge. What is useful in this information is that tomorrow, if they say that we will take from your insurance for trivial matters, you will go to TDS and file a complaint against them, and they will return your money to you, or at least 75% of it. Good luck.

Misleading information on

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

"Misleading information on..."

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.