Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their reasoning for why it wasn't their managed property was nonsensical and they were misadvising their landlord too and wasting everyone's time. A massive lack of knowledge and I am glad I don't use them to manage any of our properties as with their poor service and communication, it actually added to the costs their landlord will now face because of the delay and constant need for callouts, when everything had been issued with reports and could have been resolved on day 3/4 rather than still talking nonsense on day 30, still no reports issued from their side.

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."

Refuse to pay trandesmen. Avoid at alp costs

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we moved in (if not cleaner). If you read through the other reviews, you'll see this has happened to others too; it seems to be a common occurrence with this agency. We've rented multiple other places in Birmingham and have never had such a horrible experience with our end of tenancy. On top of that, it took them four months to fix a broken toilet in one of the bathrooms. We were lucky to have a second bathroom, but it's really not fair to pay for something you can't use for most of your tenancy. I'd advise anyone to look elsewhere before renting here.

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture! Every follow-up gets the same generic responses: waiting for landlord confirmation - yet nothing ever materialises. This is completely unacceptable for a professional letting agency.

They ask for advance money for references. What references ? No other company in Uk ask for £300 for clients references. If you are new in Uk they ll loot you. By law you can’t take advance rent even. Plz don’t give them any single money. They took £300 as a fee to to see your documents like bank statements and work history, totally insane. Then they ll say o property is no more available. Advance is non refundable then . Just stay away.

Please don’t trust the at All They are big lier Beware ! Beware ! Beware As they asked for money for references and all documents they asked for we provided. They don’t want to give flat on rent us and our money back. Miss lily Johnson Marla misguided us Never trust them please never They ll waist you time and money. Time to go citizen advice bureau with all the proofs and Emails how they cheat people.

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant. Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers. Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants. Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.