Avoid this letting agency!!! They kept my deposit for more than three months, trying to charge me cleaning fee even though I hired a cleaner to clean the property professionally.

When are you going to fix my issues. Promised calls backs, doesn't happen. Awaiting repairs for an unidentified leak for 15 months now, disgusting.

Don't use this agency. They illegally take referencing fees which are not permitted under the Tenant Fees Act 2019. They also don't provide correct keys, or timely repairs. Highly recommend to avoid this agency.

While I was in the process of seeking clarification regarding the additional charges, the property agent — who has consistently been rude and unprofessional — issued a notice to me. Despite my attempts to escalate the matter to senior …

My daughter is currently renting through this agency, and her experience has been notably disappointing. She works in a demanding profession, and the agency’s lack of clear and timely communication has significantly added to her stress. On …

In the process of finding a flat. Application filled in and suddenly I’ve been ghosted. I have sent countless emails but no replies

Not had hot water since July, raised multiple fixflo tickets been ignored it’s now October and we are having cold showers still.

Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests …

Very poor experience as a tenant. They do not bother about the issues and always favour the landlord.

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."