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John Shepherd - Birmingham

A selection of reviews/testimonials by highest rating
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1.00 /5

Highly unprofessional agency that can make your life miserable. The letting agency rented us an appartment (the postbox) that was infested with rodents. This was a nightmare for our family with a newborn baby. Despite our requests inadequate action was taken and completely biased towards landlord. They did not wanted to fix the problem nor let us end contract amicably. Our family suffered health wise and financially penalised. The team will never come to have an amicable conversation and just avoid calls. I wouldn't recommend them.. they have caused so much harm to us. Just to add to your comment, the issue was not faced by building which was confirmed by checking with several neighbours and it was an appartment problems as there were holes in kitchen cabinet and bathtub which was known to landlord and previously some pest control devices were found but did not do regular pest control and still rent the appartment. Further building management confirmed that they are not responsible for anything that happens inside appartment. Still appartment was rented to us and we were made to suffer so much finacially and mentally. It was a torture everyday pleading for help to either fix the problem, find a new accommodation or let us end the contract. But your team had no empathy whatsoever that even they can come up for a discussion and kept delaying.

Reply from agent

Thank you for your review Aakriti, sorry to read of your experience. We understand that the issue was being dealt with by the block manager as this didn't just affect you. Can you please share full details to lily.johnson@johnshepherd.com so we can look into this further. Thanks, John Shepherd

Contact details
Sales Phone:

0121 633 4455

Lettings Phone:

0121 633 4455

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00
Address

33 Colmore Row, Birmingham, B3 2BS, UK, B3

About

Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.

Our team

No team information available

onthemarket
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Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available