Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we moved in (if not cleaner). If you read through the other reviews, you'll see this has happened to others too; it seems to be a common occurrence with this agency. We've rented multiple other places in Birmingham and have never had such a horrible experience with our end of tenancy. On top of that, it took them four months to fix a broken toilet in one of the bathrooms. We were lucky to have a second bathroom, but it's really not fair to pay for something you can't use for most of your tenancy. I'd advise anyone to look elsewhere before renting here.