Never pickup the phone or call me back or reply to me 👎 …

Edit again. For those also having difficulty it is worth noting that there is an ongoing case being built against them by other tenants in the same boat via local government. Contact your MP! I hope you do not read this too late. Edit. Now being evicted. This is exactly why I waited within my statute of limitations. Whoever rents from them avoid like the plague, they also put me back in touch with the abusive staff member today. The worst experience I've had renting and this is the fifth property I have. Go to literally anyone else. They have lied from the very start of our tenancy. It's very obvious we are being moved to avoid necessary work being done on the property that should have been highlighted previously but JS did not do their jobs. I know for a fact the landlord has been qouted considerable sums to bring the property to a decent standard. Whoever moves into Friday Bridge be warned. Original post - Firstly have to say absolutely no issues with the lettings team however the block management has cost myself and partner hundreds due to them not meeting their own agreements. My contract details explicitly that all appliances must be checked and working before we move in, they were not and I even have in writing that they never check these despite contract, the worst one being the Fridge Freezer which instantly destroyed the £50 worth of food I bought from my old property and all the food I bought first day as it in fact heated the space instead of cooling. We reported this two days later as we discovered this 24th Saturday night and it would have cost us on the out of hours service to do report on the weekend. Baring in mind, this should have already been checked as detailed in black letter of the law, they are out right ignoring that despite the contract terms stating with no doubts that it should have been working and inspected prior, the contract also details that the landlord should cover any costs incurred from this not working, I believe JS should cover these costs as they have not met the landlords agreement of maintaining his property, I am writing to him myself with a list of multiple failures and I hope he demands some of his payments back as what he has paid for has not been provided. So far JS have ignored their own complaints procedure and insultingly only offered £50 reimbursement after already being offered prior £10 per day per person, whilst refusing to acknowledge their own contract terms and how they have failed myself and the landlord by incurring these charges. They also have no sense of reasonable timeframes. Apparently 12 days is an acceptable wait for replacement key item that should have been provided with the property, despite finding multiple same day delivery options myself also. It would have been considerably cheaper for me to buy a brand new fridge freezer given the costs of eating out and takeaway that they are refusing to cover despite contract and advising to do this as costs would be supposedly covered. It is by no means acceptable, they aren't even offering to cover 50% of the charges and have openly stated they do not meet their own contract terms. They have also left this complaint so long despite stressing urgency that I now will not be able to pay my bills incurring further charges and due to those being council bills auto summons will no doubt be issued also. It is at this point I am glad that I have legal cover as it will definitely be needed if I am summoned and I will stress chain of causation based on failure of contract. Edit. Having queried this with the legal advice provided with by insurance I am advised to take further if the response is unacceptable. My case is in their words straight forward and supported by their own supplied inventory, the staff email stating they don't follow contractual checks on any property yet alone mine, and contract terms not being met are all challengeable. I was also advised to raise to ombudsman which I have already began the process of.

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Rented a property in Harborne for one and a half years. Overall I have to encourage people to avoid John Shepherd. The general state of the property we rented before and during our tenancy was extremely poor. Windows leaked, shower leaked. Poor communication and buck passing from everyone meant we were left living in unsanitary conditions for months. Been in touch with new tenants and house still in state of disrepair with rent increased by £200 a month.

A tenants perspective - from a year at a flat in Harborne, Birmingham. Slow to reply to emails. Passive aggressive during correspondence. Unhelpful and frequently 'out of office'. Aloof and will not chase matters with the landlord. Appalling lack of courtesy in providing updates. When trying to book viewings post-covid we had frankly disgraceful service, outright rude staff operating the phones, promising to return calls and ignoring you. They were saved by Janusz - he was the only member of their team with any manners, replied swiftly, was friendly and helpful - thank you Janusz! Once in the flat, they clearly had not cleaned or even inspected it - with the flat littered with rubbish, previous tenants items, cobwebs and an actively leaking ceiling. They were also distinctly unhelpful throughout the tenancy, for example we waited over 2 months for them to replace our broken washing machine - they tell you what you want to hear over the phone / email and then do not action anything. We thought we wouldn't have to deal with them anymore at the end of our tenancy but we are still awaiting our deposit back after ending the tenancy 2.5 months ago. No disputes, just emails asking for our payment details then silence for weeks on end. We've had to submit a dispute which will hopefully get this resolved. Would definitely not recommend their company to friends or colleagues. An absolute disgrace to the services sector in the UK.

Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used used 3 different explanations for the leak and none of them are accurate. If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .NegativeResponsiveness, Quality, Professionalism

I called to view a flat to rent and the person on the phone put me on a waiting list because the property wasn't accessible yet. Later in the day I get a text from them confirming my viewing was booked for the next hour! They gave me one hour notice for a viewing! I managed to get there on time and no one showed up. I called their office and a guy on the phone told me that the property wasn't accessible. I asked then why they booked me in and he said that he also sent me a voicemail to tell me that the viewing was canceled. I had my phone next to me on my desk at work (yes, I was working and I had to leave early, which means I lost money because of them) fully available, I would have heard it ring and he wouldn't have had a chance to leave a voicemail. In fact, my voicemail was empty. Mistakes happen, lies don't. I would have appreciated if they admitted I was booked by mistake. Lying to customers and wasting their time and money. I've dealt with many unprofessional estate agents, but this goes to the top of my list.

LILLY JOHNSON I have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience. I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted. After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once. To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138. I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help. In response to the reply below... I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.

The worst agency ever. They have posted it and straight away I was calling regarding the property and the lady who managed it she was not available the whole day. Next day I called in the morning and she told me she already has 6 views and it is fully booked. How it is this possible? And the attitude is horrendous!!!! Definitely not ever rent or buy a house through them and I will make sure all my friends and family will know about them. L.E: after reply If your check the logs you can see that I have called more than few times since yesterday morning and all the time she was unavailable and no one could get through the lady. Please listen to the recordings. I don’t need excuses for bad services. It is a shame what is happening and is true, bad employees can mess up a company’a reputation.

Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too. They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used used 3 different explanations for the leak and none of them are accurate. If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .