Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their reasoning for why it wasn't their managed property was nonsensical and they were misadvising their landlord too and wasting everyone's time. A massive lack of knowledge and I am glad I don't use them to manage any of our properties as with their poor service and communication, it actually added to the costs their landlord will now face because of the delay and constant need for callouts, when everything had been issued with reports and could have been resolved on day 3/4 rather than still talking nonsense on day 30, still no reports issued from their side.