We are sorry to learn you must revert to leaving a review without an honest overview of the truth. We note you was in a joint tenancy under the Assured Shorthold tenancy at 10B Victoria Works. At no point was the staff at Belvoir rude or verbally abusive that is not our nature to do so, and to read you mention word “manager” yet have no name of person you have spoken to which we believe is totally fabricated. You moved into the property and were in situ for over a year, so surprised with your comments which just seem very unfounded as a detailed inventory would have been taken on move in and it’s clear to see the property was of a high standard. The deposit is protected under the regulated government scheme which cannot be released until all parties agree. It is further noted you did not object to deductions of cleaning costs to be claimed, which certainly brings into note the credibility of the fabricated comments. We also have call recording of your partner which we will disclosing here to demonstrate how angry/rude he was when he was asked kindly to return the keys on vacating the property. Belvoir are heavily regulated by UKALA and property Ombudsman and we will be of course contacting legal team for defamatory comments made by you Ellen.