I was asked to make a review of Belovoir by the lovely Belvoir rep Jonathan. But I informed him i felt it best not to because I wasn't happy with certain parts of service and i didn't want to judge a company after only few weeks. After 11 months I still wouldn't recommend this branch of Belvoir.( Belvoir Liverpools branch I was so impressed with hence I was very excited to work with Birmingham) Slow to respond to disrepair that are urgent . Forced to get fire services involved who had kindly intervened. Fire men had same issue getting help with customer service as I did. They were kind enough to offer there names and number incase if further help if needed because they themselves had such a difficult time to reach customer service. Manager mahil - I can only echo what other clients has said in regards to how Mahil deals with clients. Doesn't take constructive criticism very well unfortunately. Pros: very quick to fix contracts and allow you to move in. Paper work went through very smoothly. Great company to use if you don't need any repairs to the apartment. Unfortunately, this wasn't the case for myself. I'm yet to move out of the apartment so unsure as to how smoothly that process will be. Overall ,improvements necessary. Sorry to say wouldn't use this branch again :(NegativeResponsiveness, Quality, Professionalism, Value