Belvoir - Birmingham Central
Belvoir - Birmingham Central
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2.00 /5
A strange and unpleasant viewing with Major Mahill. As a lone woman he made me feel nothing but uncomfortable. Also numerous off topic and unprofessional comments. A very shady business him and his family, “ex wife” as he refers to her manage in Birmingham city centre.
2.00 /5
Very unsympathetic abrupt on the phone. Not great customer service
2.00 /5
2.00 /5
2.00 /5
If you're a tenant, ensure that any property you move into is cleaned to a professional standard. The property I moved into was not cleaned professionally despite Belvoir claiming otherwise. I had to pay for a professional cleaning company to clean the property when I moved in, and was not reimbursed (not even partially). This is not a case of me being pedantic, the property was genuinely filthy when I moved in (coupled with living during a pandemic). What's ironic is that at the end of my tenancy, despite the fact I had contracted a cleaning company to clean the property to start to finish, I was told from Belvoir that parts of the property were not cleaned professionally and they went ahead and deducted a chunk off my holding deposit to have it cleaned themselves. Belvoir have also tried to circumvent any criticism by mentioning they will take legal action which feels like intimidation. There have been other issues along the way beyond the scope of a short review. I will be giving them 2 stars out of 5, with one star being issued for the strong first impression they made. It's a shame it wore off.
2.00 /5
Booked 2 consecutive viewings a week in advance, confirmed meeting point, received no confirmation. I messaged to confirm via their online chat service and was told I would have to contact the local office (this was the second time I was told this by the chat service. Why have a chat service if they cant help with anything, including booking viewings?). When I showed up for a viewing a week later, no one was there. I waited 15 minutes and called the office. I was told that the representative had gone to the second property. They said that he/she would be right over with the car. Waited another 10 minutes and called in again as I was pressed for time. I was told the rep would call me shortly. Another 15 minutes later, no call so I called the office again. I was told that the rep would be arriving in half and hour. That would mean that he/she was 1 hour late to our meeting. ONE HOUR!!! I left and I have no intention of calling to re-book a viewing. Apparently Belvoir thinks that everyone is sitting around twiddling their thumbs.
2.00 /5
1.00 /5
The worst letting agency in the world. We were only given the keys late on Friday evening, despite having vacated our previous apartment that morning (which we had informed them about). If we had waited any longer, we would have had to spend the night on the street with our belongings until Monday. They explained the late handover by saying the apartment was undergoing a deep clean and light bulb replacement, which we had requested a month before the start of the lease. As a result, the apartment was filthy, with mold, dust, dirt, and cobwebs everywhere. The laminate and tiles were falling off, there were puddles on the floor, and the air was thick with a stench and high humidity. Additionally, there were several other issues: Half of the light bulbs don't work, and the wiring is damaged; The washing machine is broken; The windows are broken and do not open; The kitchen tap is broken; The doors are warped; The parking space number is incorrect, and the parking key doesn't work; The iron and vacuum cleaner, which were supposed to be included, are missing. The agency is no longer responding to my calls or inquiries. You asked for a review, Ayman? Well, here it is. I intend to take this to court
1.00 /5
Don't ever listen to this place's promises. The agent who showed us the property, despite his friendliness, he didn't keep any of the promises he made. He's often unable to contact us during working hours. READ THE CONTRACT CAREFULLY. There are clauses that will take away your deposits for deep cleans or things not your fault at all evidently. Then, after the move in, the things we asked for have not been done. Contacted the agency multiple times, 10 days at this point, and they said it's a let only and can't do maintenance in place of the landlord. But they promised me! the landlord didn't. And no one is taking the responsibility now. What a shame, the property and the agent on the phone are very nice. LOOK OUT FOR THE EMPTY PROMISES.
1.00 /5
I would not recommend this agency to anyone. We had a 1-year tenancy with them, and the experience was consistently poor. When we received the keys, the property was not properly cleaned, and several things were broken or unfixed. From the start, we had to constantly chase them for everything. Their processes are disorganised, and the landlords they manage seem no better. Repairs were a nightmare - waited 3–4 months to fix the water heating system and 2 months to replace a broken bathtub panel. It only got sorted after we involved the council. There appear to be no proper policies in place to protect tenants’ rights, and their inventory reporting is just formality. It has been more than 10 days since we moved out, and I still haven’t received my deposit. When I called, I was told there would be a cleaning deduction, yet no end-of-tenancy or handover report has been sent to me. Even after moving out a month ago, I am still receiving invoices to pay the rent LOL. Overall, it has been a completely disorganised and frustrating experience, and I fully expect a template or defensive reply rather than any accountability.
Contact details
Opening hours
Unknown
Address
Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ, UK
