Very poor customer service. Had booked viewing and no one show up, nor cancel. Wast of time and Uber money.

BE CAREFUL! Very poor service as they will book an appointment with you and not turn up or cancel at the last minute even after confirming it with you a day before . Also when you call up, the person on the phone is very rude and does not know how to communicate. I wouldn’t believe what they say even Tho it’s in writing

staff were nice yet disorganised up until after we signed the letting agreement then they couldnt care less and were very rude, never did get the furniture put in that we were promised before signing, glad to not have to deal with them

Unprofessional and not respecting people. I had a view and who made the view for me was very rude with me and treated me in very bad way, I didn’t understand if this disrespect or discrimination but absolutely if it was for free i will not take it. I called the company and let them know what happened no one even apologized to me for being treated in this way. Not recommended at all, very disappointed experience.

I am editing my review as I am being threatened with legal proceedings and bombarded with emails . This is an account of what happened: 1. Major Mahil showed me 3 flats over a 2 week period . I asked if the one we had booked to view was smaller than the others and he turned on me calling me a time waster 2. When looking at property we were a group herded in and out with no time to look properly or ask questions before the next “ group” was shown 3 . I called about a flat that has been let ( was unaware at the time ) was told if I paid more rent we could discuss . 4. I offended Mr Mahil and was asked to apologise and withdraw my review . I said I would get back to him pending advice and 30 mins later he threatened me with a lawsuit with people he “has known 20 years “ . These threats and inability to act professionally has effected me so I will also be seeking advice

They have good properties on their website but their customer serviced isn’t welcoming at all and rude. My first viewing was 20 mins late and and second one was cancelled an hour before the appointment and my third appointment apparently wasn’t on the system even though I have an email from them.

Booked a viewing and and reconfirmed a day earlier. Just before the viewing we got an sms that viewing is cancelled. We drove 1.5 hours for the viewing but the person Major Mahil was so incosiderate and rude when we called for rescheduling. He was driving when we called but in his sms he said viewing is not possible due to sickness. Very unprofeasional and rude to say the least.

I had the unfortunate experience of dealing with this property agent, and I can't express how terrible it was. This person's rudeness and disrespect are beyond belief. They clearly have no concept of customer service or basic human decency. If you value your sanity and self-respect, stay far, far away from this agent. We have had a viewing and even paid the deposit of 206 pounds they said everything is ok then somehow told us that you have failed to get reference and we will be needing a garentor for this and they said this on Saturday and today Monday morning i call them and even my garentor who is a responsible and respectful British citizen they talk Very very rudely and said we are putting it again on sale and we will not return the deposit also.which is totally unfair. Sorry to say but stay away from these kind of brokers present in market.

Absolutely disgusting company. Properties will be rented to you not painted with faulty appliances that will leave you needing to run to laundrettes for months and they won’t care about the money you’ve had to spend. They will also threaten to evict you with no legal reasoning by screaming at you over the phone and not follow up with anything in writing. (Which is a common theme I’m seeing in other reviews as well) Clearly some kind of family run company of bullies with completely power hungry staff who will treat you as badly as you let them then cry abuse when you dare to call them out. I hope to god I never have to deal with these people ever again, but clearly they care about responding very personally to reviews, accusing them of being fake and airing people’s private information publicly— which is a perfect example of their priorities as a ‘company’.