Overall, our experience renting with Belvoir Birmingham Central was positive. Ross Oakley was particularly helpful in facilitating a smooth conclusion to our contract. However, upon moving out, we encountered an issue with our deposit return. Despite leaving the apartment in a clean condition, we were informed of a deduction of £210 for deep cleaning. Initially, the quoted amount was £180, but after requesting a detailed breakdown of the costs and not receiving a response, the deduction was increased without further explanation. I attempted to negotiate a fairer amount to avoid a dispute, and was assured that the matter would be looked into, but unfortunately, my subsequent emails and calls went unanswered till after we received an email from the scheme with the increased charges . This was disappointing and I would advise future tenants to be mindful of potential deductions upon moving out.

So glad major finally divorced that witch bal. Never met anyone so vile. Well done major. All the best everyone

Honestly so bad. I was cold to do a viewing at 4:30 and no one decided to show up concierge for half an hour and still no one is picking up. absolutely disgusting behaviour.

I unfortunately signed a lease without peeking at Google reviews, a mistake I deeply regret. Belvoir’s behaviour was less than honest, laced with power moves that left me feeling more than just a little bit cheated. My later experiences were particularly disheartening, echoed by reviews that brand them as "bullies" and dishonest. One example: after moving out, I received a demand for daily rent for every day I did not return a mistakenly held communal door key and building fob. (We did not have access to the flat.) They claimed this was preventing the next tenant from moving in, yet the property remained unoccupied and listed for another month and a half. I went in and spoke to them in person, and this was not the standard procedure that Reiss was not following. This episode alone was one of the many experiences I had to sour my opinion of Belvoir, and I feel compelled to warn others. In a difficult market for tenants that seems to reward poor customer service and care , Belvoir’s level of incompetence and unpleasantness is something to be wary of. There were many examples of the above that I will continue to add on over the next few weeks. They have simply been an incredibly frustrating company to work with. Edit: I did not in the end have to pay for the daily rate in fairness to Major. However, I still just hand an awful experience with them and their service which still demand such a low review. Please do believe the other reviews, just not mine, and in some cases even their responses to reviews tell you a lot about the company and how they are run.

very impolite staffs plus very poor service. The worst rental experience I’ve ever had! Stay away from them!

I wish I could give them 0 star!!!!! A highly unprofessional and irresponsible real estate agent. I had an appointment to view a property at 12:45 PM, and they even emailed me at 10:30 AM to confirm and asked me to arrive on time. I was even 20 minutes early but when the time came, nobody showed up. 10 minutes later I called them and they just simply said they canceled the appointment. Yes! just told me they cancelled it without any reason, as if it didn’t matter at all. And they didn’t even bother to notify me by a single message! I asked if they can reschedule it but they told me to rebook online myself. Then I made a second call to make a complain. They used the same lousy excuse they've used in response to other negative reviews, saying their agent was stuck in traffic. Come on! your agent was already running late and still couldn't be bothered to notify me and just canceled the appointment on their own???? Do you think that's a reasonable excuse? Any responsible agent would never provide the kind of service you do. A terrible experience ever, and I will definitely never deal with them again.

The Belvoir has the worst service attitude. The staff scheduled an apartment viewing and left me waiting in the rain for half an hour, only to ask if I could reschedule to 11am next day/ when I showed up the next morning. They flat-out denied agreeing to the appointment, Giving the excuse that it was Friday and they didn’t want to work(funny, lazy). They sarcastically suggested I look elsewhere, saying they didn’t need my bussinese. If you are looking for a stable and suitable property quickly, avoid this agency. They won’t offer you any help and will make your experience terrible. As a foreigner living in the Birmingham for 7 years/ this has been the worst rental agency experience I have ever had.