Dear Khang, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations and that you feel certain commitments made during the viewing were not honoured. Please note that the team member who conducted your viewing is often out of the office attending appointments, which may explain the delay in communication. We apologise if this caused any inconvenience. Regarding your concerns about maintenance and responsibility, we would like to clarify that this is a let-only tenancy. As such, we are not responsible for the ongoing management of the property and are not authorised to carry out repairs or intervene in maintenance matters. These responsibilities lie solely with the landlord. That said, we have contacted the landlord on your behalf several times to pass on your concerns. In terms of the tenancy agreement, we always advise prospective tenants to review all terms carefully before signing. The contract used is a standard Assured Shorthold Tenancy Agreement, commonly used throughout the industry. We also carry out thorough inventories and checkouts to ensure transparency and fairness in deposit handling. As a regulated agent, all deposits are protected with the Tenancy Deposit Scheme (TDS), which provides access to an independent adjudicator in the event of any dispute regarding deductions. Once again, thank you for your feedback - it is important to us and helps us continue to improve our service. Kind regards, The Belvoir Birmingham Team