Hi there, I just had a “ viewing for a flat, Vicarage rd“ where I was supposed to not be late 1min obviously, and guess what??? The agent that was supposed to show me the flat wasn’t even there to show me the flat - he was in "traffic" and didn't even have the good sense/manners to announce in advance by email/text that he wouldn't be present, he texted me super late and guess what? - he told me to knock on the neighbor's window and bother him to open the door of my house ( if that neighbor was not at home/or if that neighbor had children sleeping?!). I’ve been calling him and he was so disrespectful and unprofessional!!!! - I also don’t tolerate this type of behaviour and disrespect for my time! That unprofessional agent left the apartment open, why should you get paid for a viewing if you didn't show up?! Excuse me?? What on Earth - just let me know that you will not be there to show me around so I will not bother either to come there and see that disgusting and bad smelling flat with bin bags in front of the door!!!! I’m such a nice and calm person but this type of “ professionalism “ nobody should tolerate! People- This is the worst agency ever - waste of diesel, money and time. The flat was disgusting dirty aswell and the agent rude and disrespectful!!! Avoid Belvoir agency!!!!

Booked the viewing and got there ON TIME (even 5 mins in advance). We were standing in front of the buliding but had to wait for 10 mins, then a man came and told us we were late and should not be treated respectfully which means we were not allowed to view. WHAT A JOKE PLZ? Please note: DO NOT BELIEVE ANYTHING THEY REPLY, THEY ARE NOT TELLING TRUTH. He is the rudest person I have ever met in this beautiful country. Update: Tried to put a picture evdience here but was called by them and asked to delete (of course with rude words beyond what I can bear). Had to do that because I DO NOT WANNA GET ANY PHONE CALL FROM THIS AGENT ANY MORE.

A terrible rental experience! Thankfully, we hadn't paid for the apartment yet. We arrived at the apartment building at the agreed time but didn't know which staff showing us the place was, so we waited there. After almost 10 minutes, I called the agency, and their colleague said the person was still on the way. During this time, we saw three people going into the building for a viewing, and later we found out that the agent we were supposed to meet was showing the apartment to those other clients and ignored us. He even accused us of being late and preventing the viewing from happening. I advise anyone looking to rent a place to avoid this agency!

Awful customer service rude and aggressive!

Agents didnt show up for a viewing, they claimed I wasnt on the list, lol. Made a complaint, got a call from Belvoir with the man on the phone threatening to rip my head off etc. At their office a man aggressively marched towards me, threatened to beat me up. He had to be restrained by 3 female staff.

Worst agency out there I would never in a million year recommend. Wouldn't belive if I told u mine reasonings . Stay away from them and I will share my story to anyone

Absolutely unprofessional estate agent as he didnt have the keys to the property and came 5 minutes late and eventually woke up tenants by phoning every number on the building to get in whilst having 4 viewers waiting to view the flat at the same damn time. Phoned the agency just to let them know but got told im looking for an argument!? Unbelievably rude over the phone and tried calling me back after cutting the phone call when he started screaming in my ear!!

Avoid at all costs. Do not interact with them. They hide reviews on Google based on their liking.

The responses this branch gives to negative reviews speaks volumes. An accurate representation of their lack of professionalism.