Booked 2 consecutive viewings a week in advance, confirmed meeting point, received no confirmation. I messaged to confirm via their online chat service and was told I would have to contact the local office (this was the second time I was told this by the chat service. Why have a chat service if they cant help with anything, including booking viewings?). When I showed up for a viewing a week later, no one was there. I waited 15 minutes and called the office. I was told that the representative had gone to the second property. They said that he/she would be right over with the car. Waited another 10 minutes and called in again as I was pressed for time. I was told the rep would call me shortly. Another 15 minutes later, no call so I called the office again. I was told that the rep would be arriving in half and hour. That would mean that he/she was 1 hour late to our meeting. ONE HOUR!!! I left and I have no intention of calling to re-book a viewing. Apparently Belvoir thinks that everyone is sitting around twiddling their thumbs.