Dear Fariha, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your tenancy did not meet expectations. Please note that the agency has been under new management since January 2025, and while we can only sympathise with the issues you faced earlier in your tenancy, we do take your concerns seriously and are committed to improving the service we provide. I’ve reviewed your file and note that your move-out date was 19th July. Unfortunately, due to pre-tenancy issues and some works required at checkout, your deposit return has taken longer than we would normally expect. However, I understand that you have now received the checkout report, and we hope an amicable agreement has been reached. We also sincerely apologise for the administrative error of rent invoices being sent after your move-out. This clearly should not have happened, and we’ve taken steps to ensure this does not occur again. You should not receive any further communications of that nature. While this response may not change your experience, your feedback is valuable and has highlighted several areas where we can do better. We’re actively working to implement better systems to support our tenants more effectively and transparently. Kind regards, The Belvoir Birmingham Central Team