The worst letting agency in the world. We were only given the keys late on Friday evening, despite having vacated our previous apartment that morning (which we had informed them about). If we had waited any longer, we would have had to spend the night on the street with our belongings until Monday. They explained the late handover by saying the apartment was undergoing a deep clean and light bulb replacement, which we had requested a month before the start of the lease. As a result, the apartment was filthy, with mold, dust, dirt, and cobwebs everywhere. The laminate and tiles were falling off, there were puddles on the floor, and the air was thick with a stench and high humidity. Additionally, there were several other issues: Half of the light bulbs don't work, and the wiring is damaged; The washing machine is broken; The windows are broken and do not open; The kitchen tap is broken; The doors are warped; The parking space number is incorrect, and the parking key doesn't work; The iron and vacuum cleaner, which were supposed to be included, are missing. The agency is no longer responding to my calls or inquiries. You asked for a review, Ayman? Well, here it is. I intend to take this to court