I strongly advice against renting through Zest. The property was far from clean at the commencement of our tenancy, with huge amounts of dust present in the house, overflowing bins and a garden full of rubbish. Issues such as shattered windows and one bedroom lacking plugs or blinds were not dealt with until at least a month into our tenancy despite us raising these issues on the first day. We made it abundantly clear that the house was not received in a professionally cleaned state. Despite this Zest still attempted to claim £1400 in deductions from our deposit. This included charges for damage that was undeniably present when we moved in. Throughout the dispute process, Zest has continued to provide slow responses, taking over a month to produce invoices for the cleaning services they claimed to have performed. I hope others can avoid the same ordeal of Zest Property.

Quite honestly the worst and most disrespectful estate agents our house have ever come across. As we were a student property they never took us seriously despite us looking after the property well and never causing any issues, we dealt with live rats at the property for several months and had to chase after zest to even listen to us let alone resolve the issue, to which we initially had to pay out of our own money for pest control. we had several health hazard occur which they showed no care for such as the roof in our kitchen falling apart, taking weeks to repair. Overall I would highly discourage others from using Zest especially students as they are extremely condescending, rude and disrespectful as well as unhelpful. We have never had a pleasant experience with them and are shocked they are even still credible estate agents.

My daughter rents a place in Bath with her friends as student accommodation. They have continuously had rats. now they have a leaking roof and the ceiling is about to come down and they have done nothing about it. We keep getting promises of a roofer coming out but they just make excuses every single day. Also the fan in the bathroom has broke four months ago and now the bathroom is all mouldy. It’s not fit for animals never mind humans. To be honest one star is too much.

Please read carefully and avoid Zest at all cost – I am literally dodging you a bullet here. I do not usually write negative reviews, but I believe this will benefit future prospective tenants or landlords considering using their services. On the surface, they do seem great – their website is quite appealing and so are some of their reviews. However, some of the individuals working there (mainly within lettings) are not only incompetent but very rude, prone to lie and one may argue to say – low key xenophobic. I am referring to Tanika and especially Natasha, so please beware if you ever deal with them and always take anything they say with a pinch of salt. Tanika is prone to lie to sell, so please pay close attention to what she says, and I’d say keep all initial correspondence recorded via email or phone (they do say they record their calls, so you could request a transcript if need be – not sure how willing they’d be to provide one though – still waiting for mine). I was lied and misled about the conditions of a property I expressed interest in on several occasions – it was all to make me pay the reservation fee for the property which I did. Natasha is rude, assertive and likely to talk over you – she’s either completely incompetent at her job or xenophobic – I truly believe it is the latter. I provided her with feedback on the fact that I was lied and spoken to poorly and she decided to cancel my tenancy agreement, considering I already passed their referencing and paid their reservation fee – even the landlord was happy to have me as a tenant they said, initially. This in itself is pure discrimination and an indicator of low standards and horrific customer service. I was even blamed and spoken down to for daring to share how I was treated – they really do not take negative feedback well – you’d expect they would but trust me – they really do not. I genuinely cannot believe I went through this – it literally sounds unreal but it’s the mere truth. Other than that, the address of the property was advertised wrong and they weren’t even aware of it – they had to ask the existing tenant of the correct address. This whole experience has been emotionally draining and quite frankly – appalling. Only if I could forward you all email correspondence and call transcripts between myself and Natasha, you’d be in shock of what a letting agent is capable of saying. I really hope their Managing Director takes appropriate actions to prevent this from happening going forward – one can only wonder how many tenants have been lied / spoken down to already – it does take a lot of energy and courage to write such reviews. Landlords – watch out – you have some horrible people advertising and looking after your properties.

*The house was given dirty (rubbish and unclean) and unfinished despite the contract stating it had been professionally cleaned and fully refurbished. *When we requested that Zest adhere to their own contract and that work should be finished - such as removal of old broken sofas and delivery of new ones, during their organised delivery they damaged the house and proceeded to claim damage caused by them from our deposit. *Also upon leaving they are attempting to overcharge us for the professional clean from their own price list.

Very very poor customer service for tenants. Not recommend at all if you are tenant.

I have been renting from zest for three years now. In this time I have had multiply problems which have all been reported. The problem then is that zest never do anything about the problems. Leaving myself and 2 other house mates to live in a house with black mould growing in the walls, Windows and wardrobes (which is bad for your health). Windows which don’t open, rust in the bath, rotting shower screams and so much more. Now even though I’ve reported these issues they get left and nothing happens maybe an inspection of the problem if we’re lucky. Well this weekend I had a bath and I was not surprised to find out that there was now water pouring through our second floor ceiling. The rust in the bath that hadn’t been dealt with has made a hole and was leaking over everything in our second bedroom. If you don’t think this is bad enough I’ve had multiple conversations with zest and there team to which they are always pretty unhelpful but one day the manger of the bath company made a directly rude comment about my personal and told me all the problems we have had with the house were my fault I was SHOCKED. He obvious knew he had offended me and was rude as he tried to apologise but it doesn’t make up for living in this house for three years with problems not being fixed after they’ve been reported. If your considering renting with zest on behalf of myself and my three house mates I would strongly recommend not renting with zest at ALL. STAY WELL CLEAR

I have never before felt the need to post a Google review but having recently experienced poor service from Zest's 'senior property consultant' I felt compelled to share my experience. I had contacted Zest to enquire about their fees as I will shortly be letting my property via an agent for the first time. I received a very abrupt response, asking how much my property was worth so that they could send me their fees. I found this very bizarre - no other agency I had contacted had a) sent such an abrupt response and b) asked me to value my own property. Surely as a letting agent, you should have an idea on property value based on location, and would not withhold vital information for a landlord to make an informed decision? I advised this by return and was told that they needed to know the value as their fees had a minimum level. I accept this but any other agency simply advised on their schedule of fees what their minimum fee was. I persevered in hope that I was just dealing with a poor communicator (I had been recommended Zest from a friend who was a tenant a few years ago) and was eventually sent a list of fees, which exceeded almost every other agency in Bath which I had contacted! Given my poor experience thus far, I replied advising of this and stating that I did not feel we were aligned. To my shock I then received an email advising that I was incorrect in two of the agencies that I had advised as quoting a cheaper fee and was given their standard fees on their NATIONWIDE website, not those given to me by the local branches. I find it absolutely appalling that having done my own research beyond looking on a website, that someone who I had already informed that I felt was unhelpful and unprofessional then felt it was acceptable to contradict me. I cannot believe that anyone would feel that poor level of service would be acceptable in a market where letting agencies seem to be rife. I will certainly not be giving my property to Zest. I also request that you do not ask me to remove my review as it appears you have with others below as your 'senior property consultant' did not need to send their final response - I can only presume this was to have the last word. Perhaps the team would benefit from the knowledge that in the world of customer service, the customer is always right.