Please read carefully and avoid Zest at all cost – I am literally dodging you a bullet here. I do not usually write negative reviews, but I believe this will benefit future prospective tenants or landlords considering using their services. On the surface, they do seem great – their website is quite appealing and so are some of their reviews. However, some of the individuals working there (mainly within lettings) are not only incompetent but very rude, prone to lie and one may argue to say – low key xenophobic. I am referring to Tanika and especially Natasha, so please beware if you ever deal with them and always take anything they say with a pinch of salt. Tanika is prone to lie to sell, so please pay close attention to what she says, and I’d say keep all initial correspondence recorded via email or phone (they do say they record their calls, so you could request a transcript if need be – not sure how willing they’d be to provide one though – still waiting for mine). I was lied and misled about the conditions of a property I expressed interest in on several occasions – it was all to make me pay the reservation fee for the property which I did. Natasha is rude, assertive and likely to talk over you – she’s either completely incompetent at her job or xenophobic – I truly believe it is the latter. I provided her with feedback on the fact that I was lied and spoken to poorly and she decided to cancel my tenancy agreement, considering I already passed their referencing and paid their reservation fee – even the landlord was happy to have me as a tenant they said, initially. This in itself is pure discrimination and an indicator of low standards and horrific customer service. I was even blamed and spoken down to for daring to share how I was treated – they really do not take negative feedback well – you’d expect they would but trust me – they really do not. I genuinely cannot believe I went through this – it literally sounds unreal but it’s the mere truth. Other than that, the address of the property was advertised wrong and they weren’t even aware of it – they had to ask the existing tenant of the correct address. This whole experience has been emotionally draining and quite frankly – appalling. Only if I could forward you all email correspondence and call transcripts between myself and Natasha, you’d be in shock of what a letting agent is capable of saying. I really hope their Managing Director takes appropriate actions to prevent this from happening going forward – one can only wonder how many tenants have been lied / spoken down to already – it does take a lot of energy and courage to write such reviews. Landlords – watch out – you have some horrible people advertising and looking after your properties.