Hi Anisha. We are all really saddened to read this and disappointed that despite all of our support, this is how you feel. Sometimes, unfortunately, things do go wrong in rental properties (as they would in your own home) some incidents more severe than others. We feel we always acted quickly to ensure works required were completed in a timely manner. Living in a student block in the city centre, unfortunately rats can be an occurrence. Whilst you made the initial emergency contact to pest control, your landlord paid for the course of treatment to ensure it was protected from further visitors. It was incredibly unfortunate that after heavy rainfall there was a leak which led to a ceiling collapse (our contractor drilled the holes to enable the water to come through). We worked quickly to put up a new ceiling, obviously allowing for new plaster etc which does delay things slightly. You were all financially compensated for the inconvenience by your landlord. There is no doubt that you were unlucky with the events that happened during your tenancy. However, we feel we acted quickly, ensured you had sufficient financial compensation and always treated you and your housemates with the upmost respect. We are sorry that you don’t feel the same way. We wish you all the very best in your future endeavours. From Team Zest.