I have never before felt the need to post a Google review but having recently experienced poor service from Zest's 'senior property consultant' I felt compelled to share my experience. I had contacted Zest to enquire about their fees as I will shortly be letting my property via an agent for the first time. I received a very abrupt response, asking how much my property was worth so that they could send me their fees. I found this very bizarre - no other agency I had contacted had a) sent such an abrupt response and b) asked me to value my own property. Surely as a letting agent, you should have an idea on property value based on location, and would not withhold vital information for a landlord to make an informed decision? I advised this by return and was told that they needed to know the value as their fees had a minimum level. I accept this but any other agency simply advised on their schedule of fees what their minimum fee was. I persevered in hope that I was just dealing with a poor communicator (I had been recommended Zest from a friend who was a tenant a few years ago) and was eventually sent a list of fees, which exceeded almost every other agency in Bath which I had contacted! Given my poor experience thus far, I replied advising of this and stating that I did not feel we were aligned. To my shock I then received an email advising that I was incorrect in two of the agencies that I had advised as quoting a cheaper fee and was given their standard fees on their NATIONWIDE website, not those given to me by the local branches. I find it absolutely appalling that having done my own research beyond looking on a website, that someone who I had already informed that I felt was unhelpful and unprofessional then felt it was acceptable to contradict me. I cannot believe that anyone would feel that poor level of service would be acceptable in a market where letting agencies seem to be rife. I will certainly not be giving my property to Zest. I also request that you do not ask me to remove my review as it appears you have with others below as your 'senior property consultant' did not need to send their final response - I can only presume this was to have the last word. Perhaps the team would benefit from the knowledge that in the world of customer service, the customer is always right.