Hi Sarah. We are really sorry that you have not enjoyed your experience with us. As you can see from our hundreds of positive reviews, we take a huge amount of pride in our work and our customers mean the world to us, so we are really saddened to read this. All of our student properties are professionally cleaned for the commencement of the tenancy. Many of our student tenants don’t actually move in on the tenancy start date (some even a couple of months after) and by then of course dust will have settled. The property has to be returned in the same condition of cleanliness of the tenancy start date, not the move in date so that can cause some misunderstandings. Furthermore, we use a third party inventory company and they record the rating of the clean (professional, domestic or poor) and our tenants just have to get the same rating on check out. Deposit deductions can often be a source of frustration, please remember though we are acting and communicating on behalf of the landlord, and as tenants you are completely within your rights to dispute any charges, and you are fully protected by the DPS to do so. Our apologies if response times were not as expected. It’s the busiest season for us dealing with thousands of students on move in and move out so we do appreciate your patience. Feel free to reach out (beth@zestlovesproperty.com) if you would like to discuss this further. Wishing you all the very best in your future endeavours and I do hope you would consider giving us another chance in the future. Over the last 15 years we have had thousands of very happy tenants! From all at team Zest.