Very very poor customer service for tenants. Not recommend at all if you are tenant.

You need to be very careful with choosing this agency.I have been with this agency 3 years.Last year's experience was very disappointing. For half a year waited to fix taps, did not get any reply. Until landlord contact me and I fixed taps myself. They are charging exit fee after contract is finished, not for repairings, just exit fee. And if you need a reference from them you will pay £30 per person which I think is ridiculous, in our case would be £90 for just to send an email.

Absolutely abysmal company, we were left with a broken shower and no downstairs lights for months and now that we've left, they won't give us our deposit back. I've heard that other people had a "honeymoon" period followed by their performance. I wish we had that. I'm still dealing with the same person I've made an official complaint against. This company is ill equipped to rent and they know it. I've filed a complaint and all I got was 125 pounds and a request to remove this review. I've been dealing with them via email for a year of my life. I'm more stressed about dealing zest than I am about my degree.

(Former tenant) Things at the start of the tenancy lead us into a false sense of security about the quality of service from Zest. Into our tenancy the agent responsible for us changed jobs and we were left without a clear sense of who were to correspond with. Any comments we made fell on deaf ears. Emails were either completely ignored, or were responded to with empty promises of a return phone call/email, a brick wall has been known to be more responsive. On the rare occasions, we did receive correspondence, only 3/7 of the tenants were copied in. The landlords frequently showed up without notice multiple times, but despite being in breach of the contract, Zest did not care. The end of the tenancy you would've thought from the way we were handled they would've wanted to get rid of us asap, think again. It has taken us 41 days to receive a response for the return of our deposit. Their excuse "(They) returned from annual leave yesterday...this was not picked up in my absence"

Previous tenant (2018/19). Zest lacks the ability to communicate and respond efficiently leading to damage of the property, unsafe living conditions and deductions to our deposit. Despite negotiating with them for months after check out we are yet to receive our deposit, their attempts at apologising seem half hearted and their sincerity only shows when asking us to remove our one star reviews.

As a parent of a student who has used Zest services and as the financial contributor to the payments for these services I’d like to share our experience. The property developed a significant water leak from the shower which was reported immediately but ignored by Zest for several weeks and also not reported to the landlord. Downstairs lights needed to be disconnected for safety because of the moisture and damage to the ceiling. The shower was unusable during this time. The problem was only resolved after the council’s environmental health department contacted the landlord directly. A small amount of compensation was recently given after months of discussion but came with a request to amend a poor Google review. We understand the landlord has not renewed their contract with Zest. The return of the deposit has been a lengthy, stressful experience with Zest claiming costs for services not provided, replacement of fittings that never existed and the wear of old furniture. After repeated communications they’ve promised to resolve the issue but without agreement have now paid the contested sum to a student’s account. We discovered Zest had charged both the students and the landlord for services they didn’t provide, such as cleaning and removing rubbish. A month’s rental was returned at the end of the term when they realised the students had been overcharged at the beginning of the contract. With such a poor experience with Zest I’m afraid I’m suspicious of a deliberate overcharge. They don’t appear to be honest people. I wouldn’t recommend using Zest’s services. Zest, do not ask for the removal of this review via the student and do not ask again for the connected student to remove their review. Consider yourselves named and shamed.

Rip of stufenst. Stealing our deposits

Terrible service: Do not turn up to house viewings, lie about the agreed time (when the prospective tenant has email proof), and are unhelpful.

In a nutshell: "Carpetbaggers and Charlatans". Was a tenant for approximately 14 months. My experience with Zest started out reasonably okay for the first 40 days, though this standard dropped like rock from a height and shattered upon a hard cold ground - an understatement to say the least. Following on after the apparent honeymoon period, queries were left unanswered and at times had no responses at all. Rent was extortionate. Agency fees unreasonably extortionate. Customer service was absolutely shocking! They ignored maintenance issues relating to poor workmanship of various areas in the property. They were dishonest. They will attempt to obtain all or most of your deposit money in order to appease the landlord's at your expense - a massive conflict of interests, something I experienced with no end. Take note: On the Zest properties website, they boast: "In the last 12 months we have a DPS dispute rate of precisely 0%" - This is absolutely untrue, as my deposit was disputed via the DPS (And got most of it back). Their apparent award statements about being the "Best at this, and the Best at that .... " are unrealistic and questionable to say the least. My advice as a tenant would be to avoid Zest and go with an alternative, though should you decide to go with them take heed of what I have said. Watch out while you have the chance ....