Outrageously horrible customer service. Lack of administration of our rental, and lack of support for the tennant. This is the last in a long line of neglegence and issues with the agency. We moved and they wanted to collect the keys, so I went to meet them at the flat to handover - no show. So I leave. I get called a liar by Belvior who say that I wasn't there, even though I can track my location through apps and show that I was there for 15 minutes waiting for them to arrive, looking out of the window (i was mean to meet them at 12pm and I was there from 11:51-12:15 and there was no call from them saying they were late - also, this is the second time this kind of thing has happened). They ask us to bring the keys in, and are closed early and we cannot post them through the letter box. They then text (yes, TEXT) the lead tennant to say that they are going to continue to charge us rent until they get the keys back.The lead tennant then leaves work to go and drop them to Belvior offices. If I could give less than one star I would.