As a tenant they rarely got any problems in the house I rented fixed, even dangerous electrical problems, i.e. sockets not unearthed or near water. Trying to get deposit back is unreal, they rarely answer the phone either. They definitely DON'T support the tenant.
Reply from agent
Hi Bernie, please feel free to contact me directly on either 01902267110 or sam.huskisson@belvoir.co.uk. I'm sure our maintenance team will have now looked into your queries but if we can be of further help to you don't hesitate to get in touch. I'm sure this has now been thoroughly explained to you but our deposits are always promptly refunded upon a vacation following an inventory inspection. - Sam