I think it's clear from all the prior reviews on this company that they give highly different service to their tenants than they do their landlords. As a tenant I've had nothing but issues with them - my first warning signs should have been when they kept loosing my paperwork during application. Now, several months and problems down the line? I'm still living with maintenance issues, have filed a formal complaint and sought legal advice. The customer service is terrible, the manager is never around to take calls, I've been sworn at, hung up on and told to 'stop making up lies' whilst trying to simply get the leak in my window fixed. Dont deal with them. They are a disaster. just look at the reviews on allagents! As if that wasn't enough, this building apparently didnt even have a fire safety certificate until AFTER they'd started moving people in - I remember the landlord connecting the fire alarm and putting the fire doors up over a month after I'd moved in!