I’m usually very positive in all aspects of business however I’d be very careful with this company if you decide to choose them for any housing transactions - as I signed a contract with them and they changed the contract without my consent and I’ve still had no resolve thought I’d put this out there - so it doesn’t happen again to the good people of this world. Suggestions if you decide to choose them Read your contract and re read it - if they ever send it to you (I’d request a copy of your contract on a monthly basis .) What’s now owed to me I hope it goes to a charity as this review is based on principle and nothing more than I personally had a bad experience with them. Well done prospect I wish you all the best Ps : don’t bother doing complaints they get filed in the trash

Worst estate agency ever!! If I could give you less than one start, I would! We are renting with Prospect Estate Agents in Maidenhead and since we paid the holding fee they have completely abandoned us! Anything that we requested had to be chased multiple times! Only when we tried to switch the heating on we realised that it does not work! We obviously reported it immediately and they told us that it would have been sorted within 3 days, but no one got in touch with us and we are still chasing them to get this fixed! A property with no heating should have not be rented without appropriate communications as it is not habitable! They promise you lots of things, but none of these gets done until you threat them!

Shady company- stay clear! Had our flat fully managed by Prospect as a let property. Rent was collected by them & usually took 3-4 days before we’d receive it. Head office Staff unresponsive & unhelpful. Our plans to move abroad changed so we let them know we no longer required their management & rent collection services. After explaining why, we were told it was fine and they were sorry to lose our business. A full year later they demand £275 to renew the lease or charge us the full balance of rent collection fees. Even though a year earlier there was no mention of fees to downgrade service and we did ask. We paid them £275 and they sent us £143 back. Seemed weird so I asked why in December 2019 and was told they’d get back to me and never did, surprise. Well here it is February and we still never received a new lease agreement and I’ve asked Prospect what the deal is. Apparently they took fees out of the £275 for the deposit scheme plus March 2019 rent collection fee even though I told them in January that I no longer required their services. I asked them in June 2019 as to why I was being charged a deposit scheme fee when in their terms & conditions it clearly states that deposits are to be deposited into a DPS scheme which is a free government backed deal. Moral of the story, if you want quality go to Romans or elsewhere.

Very poor experience. They did not ensure that utility services are setup correctly and I litterally struggling to get it done, but they have not made any effort to fix this and left everything to me with a plain apology. Thee national database shows that my address is supplied by Company-A and meter is at deenergized state. However, the physical meter installed at my apartment is tagged to a different address somewhere in London and supplied by Company-B. My simple question is how come you did not know this earlier, why you did not ensure electricity connection is correctly setup before letting out the property. And on top of that after repeatedly telling your property manager, no action is being taken.

Poor communication!!! Avoid

Despite selling our house in Maidenhead, Berks, in reasonable time ( in reality it was probably Rightmove ), Prospect are, without a doubt, one of the worst Estate Agents it has ever been my misfortune to deal with. It is filled with young, aspiring, 'salespeople' who appear to have little or no grasp or appreciation of the property market, and its needs. The 'after-sales' service was, quite frankly, Non Existent, and I doubt we would have ever exchanged & completed without the enormous help, friendliness, professionalism, and dedication to customer service, of the estate agents of the property we were buying. Prospect were, to put it bluntly, atrocious, rarely answering the phone or even calling back after messages were left (as an example, we asked on no less than 9 occasions, over two months, for the 'For Sale' sign to be updated to Sold or removed - it never was, despite the promises, and in the end I simply removed it myself and placed it down the side of the house, where it still remains 5-6 weeks later!). To sum up, Prospect is dedicated to selling, after that, you are on your own, so I have little choice but to say it is highly NOT RECOMMENDED.

BE WARNED! during the moving out process of a 3 bedroom house, there were a lot of hidden fee's including a £120 gardening bill which was actually done by a neighbor for much less but Prospect thought they would get away with it by charging £120. Here are a list of fee's you can expect when moving out: Deep clean carpets- £98+VAT Oven and hob deep clean- £65+VAT Windows exterior- £25+VAT Checkout: £192 including VAT Clean: £225.60 including VAT Maintenance: £223.99 including VAT Just be careful these guys just want your money but provide a lousy service which doesn't justify!

So, if their slow response and lack of communication and compassion wasn't bad enough, when my purchase fell through and Matt said "it's frustrating for me to you know, I now don't get paid" They also didn't bother to tell anyone else. My solicitor continued to try doing some work, until I called to discuss my next move, they had NO IDEA the sale had fallen through! Can't even do that part of their job - let alone the next bit! I have now not had any follow up calls or heard ANYTHING back from them to see how I'm doing with my search. The least I expected was a phone call to find out what I was looking for and to be on their mailing list. But instead, despite phoning them to complain about this, I still have no returned phone calls! USELESS! AWFUL company! Stick to the big guys or doing the work yourself, don't deserve the money they are paid! I guess this is what happens when a company employ young men who don't give or have any idea about customer service!

Very disappointed, I was a buyer dealing with them(calls himself Jon). First they turned up late for the viewing , more than half hour. I had to wait outside in the cold with a baby. Next were their shady dealings. At every conversation the word "lets be fair to everyone" was used which put me off. First of all buyers are at receiving end, anyway nobody is fair to them :) . They did the usual bidding using me as a leverage, asking one for a price and telling the other to bid for a higher price. This is the most unfair system in the world since as a buyer you donot know what the other guy is offering. An auction is fair , atleast you know what the other guy is offering, here you are kept in the dark and they talk about fairness!. Lastly what put me off is they put a condition that I have to go with their solicitor and mortgage agent, ridiculous! and I guess they rejected my offer because of that, since I didnot agree to their ridiculous arrangements, and BTW they didnot even have the courtsey to let me know that the house has been sold ! Andy Chak