Stay well away - poor service and lack of ability. I usually don't write reviews for estate agents as they get defensive when you give feedback, but in this instance the service was so bad I'm going to write a little review and hopefully they will improve. I have quite low expectations; besides showing me the property, telling me the details regarding the property and then handing me the keys....simple really! A few of the things they did wrong: Did not respond to emails 9 times out of 10. The agent would rarely answer the phone so it would just go to an automated answerphone. If you did get through to someone it would be a different area of the business who wouldn’t be able to help, they would take a message and you would never hear back. Didn’t know anything about the property they were selling. Said they would find out about various matters to do with the property and would follow up but never did. Talk badly about the seller of the property in front of me. Didn’t correspond with the solicitors during the process. Were asked to do work by the seller and got defensive and didn’t do it. Made promises about doing things or keeping to deadlines that they broke. Very unprofessional, disorganised and lacking knowledge of the property or the process of buying and selling a house. They don’t offer any more of a service than a Purple Bricks or Strike type of online estate agents. Expecting a bland response to this review asking me to email a general inbox with more details… just do the job well in the first place…

Unhelpful rude lettings agent. Apparently none of their Landlords like young familes because of possible wear and tear on their property. Ridiculous really (never had an issue before and hold a security deposit in the unlikely event) Avoid.

If you are looking to sell your property with Prospect Estate Agents in Reading! Do not go with them! I had a call back from them to follow up on the valuation they gave me! The estate agent on the phone was going on and on and on trying to get me to go with them when I already chose an estate agent! They were bad mouthing the estate agent I went with too! This is very unprofessional! I was dealing with an estate agent called Toby from Reading! He was going on and on and on! When I was happy with my decision to go with the estate agent I wanted! They even called the estate agent I went with liars!!! This is very unprofessional attitude! Should have just said “thank you and yes that’s fine” not go on and on about this! Trying to sell and sell! I would never go with you now on this basis! They were trying to put my property on the market for £20k less than i wanted it on for too!! Terrible and unprofessional to bad mouth a competitive business Edit: Dated 1st April 2025 another estate agent from Prospect called Luke today called me up! He called me up 3 times!! When I told him leave me alone and don’t contact me again!!! He called me 3 times!!! This is now harassment and I am going to get the police involved!!!

If I could I’d give 0 stars I would, they treated my friend so bad. They charged I’m 400 for cleaning after a month of living there, house had be cleaned, 300 damaged (there no damages ) still charged him. He’s been contacting them no stop …

Prospect is not trustworthy. Make sure to ask your peers about Prospect's reputation before committing to …

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will …

I rented a flat from Prospect and vacated it on December 14th, its been 2 months and they didn't return my holding deposit yet, they inspected the property along with the landlord when I handed over the keys to them, and said in a week we …

They could not be less professional, and insist on tying their hands behind their backs using the useless GoodLord web site for references. Most renters require 30 times the monthly rent. If you're shopping for a house at 3,000 pm, you'll need 90,000GBP. Anyone with that capital would have it investing in the stock market. That's not acceptable for GoodLord. You'll have to sell all your shares and convert them to cash. Absolutely ridiculous. So you're living in your new house losing earnings every day? I don't think so.