Poor communication and lack of effort. I listed my flat for sale with this agency and agreed on a price at the start. In six months, they managed only three viewings and barely communicated throughout — no updates, no feedback, nothing apart from suggesting a price reduction. Very disappointing experience and I wouldn’t recommend them.

Overall bad experience with Prospect. Multiple cancelled bookings two hours before I was supposed to arrive - reason given as not having access to the property or forgetting someone else had already placed an offer. They cancelled a viewing and didn’t let me know until i’d called them to confirm on the same day. Overall reluctance to offer viewings when speaking to office staff. Really poor communication and disorganisation from this team - I would avoid using if possible.

If I could I’d give 0 stars I would, they treated my friend so bad. They charged I’m 400 for cleaning after a month of living there, house had be cleaned, 300 damaged (there no damages ) still charged him. He’s been contacting them no stop …

Prospect is not trustworthy. Make sure to ask your peers about Prospect's reputation before committing to …

If I could I’d give 0 stars I would, they treated me so bad. They charged 400 for cleaning after a month of living there, house had be cleaned, 300 damaged theyre were absolutely no damages and they still charged me. Ive been contacting …

Have the most awful experience My mom got ill we have to go back to our country and they agree and lie to us saying was fine , then a woman call Samantha Baron just told me they will deduct …

Extremely Disappointing Experience with Prospects – Unprofessional and Unresponsive We viewed a property in Maidenhead through Prospects and clearly expressed our interest. We submitted our offer promptly and provided all the requested personal information. Despite this, every time we followed up, we were told that someone would get back to us — but no one ever did. We received no feedback, no updates, and were completely left in the dark. Our family is now stuck and frustrated because we were relying on their response to move forward. This level of service is unacceptable and deeply unprofessional. We expected far better from an agency like Prospects.

Stay well away - poor service and lack of ability. I usually don't write reviews for estate agents as they get defensive when you give feedback, but in this instance the service was so bad I'm going to write a little review and hopefully they will improve. I have quite low expectations; besides showing me the property, telling me the details regarding the property and then handing me the keys....simple really! A few of the things they did wrong: Did not respond to emails 9 times out of 10. The agent would rarely answer the phone so it would just go to an automated answerphone. If you did get through to someone it would be a different area of the business who wouldn’t be able to help, they would take a message and you would never hear back. Didn’t know anything about the property they were selling. Said they would find out about various matters to do with the property and would follow up but never did. Talk badly about the seller of the property in front of me. Didn’t correspond with the solicitors during the process. Were asked to do work by the seller and got defensive and didn’t do it. Made promises about doing things or keeping to deadlines that they broke. Very unprofessional, disorganised and lacking knowledge of the property or the process of buying and selling a house. They don’t offer any more of a service than a Purple Bricks or Strike type of online estate agents. Expecting a bland response to this review asking me to email a general inbox with more details… just do the job well in the first place…

Unhelpful rude lettings agent. Apparently none of their Landlords like young familes because of possible wear and tear on their property. Ridiculous really (never had an issue before and hold a security deposit in the unlikely event) Avoid.