Excellent communication & a professional service. High initial rental cost - I was charged £300 on referencing fees for example on what was not a very expensive lease. Overall 4/5.

My experience of using this company was really mixed. My estate agent changed part way through purchase, Bernadette ended up looking after my case and was knowledgeable and very responsive / proactive in communication. I was grateful to have her help with navigating the process. At times I would have benefitted from more information - things like getting a Buyers Survey was never flagged to me as something I should be doing, if anything I was deterred from completing one. As a result it happened really late in the process and it was helpful and would have been more beneficial had it been done earlier so I could have used the outcome to negotiate on costs. I took the keys after buying the property from one of the agents who met me outside, no one asked for my name, let alone checked my ID which seems like an oversite when giving out keys to a property.

A pretty average experience of trying to rent through Prospect. Didn't seem on the ball, their finance vetting third party couldn't cope with a retiree with savings/investments. OK I guess if you're a wage earner who fits their spreadsheet model. The lettings side of Prospect tried their best to overcome the hurdles .

The lettings team at Prospect found us good quality tenants quickly, so we are very pleased with the service we received from everyone we dealt with. However, the sales team keep harrasing us with calls about selling our house through them despite being told many times we are not interested. We have complained on four occassions now but still the calls keep coming - we had another one earlier today. Sorry to air this publicly - but you did write to me asking for my views on your service! I would of awarded 5 stars to the letting team but the sales side of the company have let you down badly and we will certainly never use Prospect now for any future sales.

Prospect estate agents or prospect nightclub ? i’ve called several times no response i am baffled how is no one available.

This letting agent is completely useless. They ignore every repair request and never answer the phone. I am living with a broken ventilation system for 5 weeks. Do not rent from them. Problems With the Agent: No repairs done: They ignore all emails and maintenance forms. Bad phone service: They do not pick up calls or call you back. Rude staff: When you do reach someone, they do not care. Slow help: Simple fixes take months to finish.

Worst company ever. They were so rude when i left a property, was never late on rent. Stopped answering phone calls, no replies over email. …

Honestly, if you’re a landlord and you want to manage your own property, your own tenants and your estate agents, then go ahead with prospect. They are the BIGGEST most appalling bunch of clowns out there. Out of a 12 month letting I had 5 …