The lettings team at Prospect found us good quality tenants quickly, so we are very pleased with the service we received from everyone we dealt with. However, the sales team keep harrasing us with calls about selling our house through them despite being told many times we are not interested. We have complained on four occassions now but still the calls keep coming - we had another one earlier today. Sorry to air this publicly - but you did write to me asking for my views on your service! I would of awarded 5 stars to the letting team but the sales side of the company have let you down badly and we will certainly never use Prospect now for any future sales.

Spoke to someone over the phone. Guy appeared rude asking all sort of personal questionw made me feel really uncomfortable. Won't be using prospect for sure.

Difficult to communicate with and problems are not sorted efficiently. When we first moved onto our rented property the toilet did not flush and there was no hot water for 4 days. We have had no door lock key for 6 months despite asking over ten times. The contractors come at inconvenient times. When anything breaks it takes too long to fix because this estate agents are disorganised - I have been a renter for 4 years and never had issues such as these.

Landlords - be aware! This week I extracted myself from a toxic business relationship with high unscrupulous “professionals”. Having informed Prospect of Maidenhead that I would not be renewing the managed tenancy contract with them, I was met with futile financial entrapment which suggested to end the management service would cost me more than £2000. Or, I’d have to give notice to my long-standing tenant, which is illegal under the Government's new “no fault” rental agreement. Even when this was escalated as a complaint to Michael Gallaher, he maintained that ceasing management would cost me 1 month’s rent + VAT, despite there being no legal precedent for this in the terms of service dating back 20 years when I instructed Wilkinson (acquired by Prospect) to manage my property. I stood my ground. I paid no fees for termination and my property is now managed by a different agency. I am appalled at the bully boy, scare tactics employed by these operatives. I have a compliant outstanding with the property ombudsman office since November 2025, but I don’t anticipate any timely help from this body. Landlords - check your agreement. Stand your ground. The biggest disappointment is there are good people doing good work there on a day-to-day basis. Their efforts are negated by arrogance in the ivory tower.

Wouldn't recommend I'm afraid! Can't get hold of people in the business, zero updates and just not good enough!

Worst company ever, I was living in this condition and couldn’t even use bedroom because of severe mold. They were promising to solve problem and after 3 months that I refused to pay full amount of rent they brought dehumidifier. Obviously …

Poor communication and lack of effort. I listed my flat for sale with this agency and agreed on a price at the start. In six months, they managed only three viewings and barely communicated throughout — no updates, no feedback, nothing apart from suggesting a price reduction. Very disappointing experience and I wouldn’t recommend them.

Overall bad experience with Prospect. Multiple cancelled bookings two hours before I was supposed to arrive - reason given as not having access to the property or forgetting someone else had already placed an offer. They cancelled a viewing and didn’t let me know until i’d called them to confirm on the same day. Overall reluctance to offer viewings when speaking to office staff. Really poor communication and disorganisation from this team - I would avoid using if possible.

Stay well away - poor service and lack of ability. I usually don't write reviews for estate agents as they get defensive when you give feedback, but in this instance the service was so bad I'm going to write a little review and hopefully they will improve. I have quite low expectations; besides showing me the property, telling me the details regarding the property and then handing me the keys....simple really! A few of the things they did wrong: Did not respond to emails 9 times out of 10. The agent would rarely answer the phone so it would just go to an automated answerphone. If you did get through to someone it would be a different area of the business who wouldn’t be able to help, they would take a message and you would never hear back. Didn’t know anything about the property they were selling. Said they would find out about various matters to do with the property and would follow up but never did. Talk badly about the seller of the property in front of me. Didn’t correspond with the solicitors during the process. Were asked to do work by the seller and got defensive and didn’t do it. Made promises about doing things or keeping to deadlines that they broke. Very unprofessional, disorganised and lacking knowledge of the property or the process of buying and selling a house. They don’t offer any more of a service than a Purple Bricks or Strike type of online estate agents. Expecting a bland response to this review asking me to email a general inbox with more details… just do the job well in the first place…

Extremely Disappointing Experience with Prospects – Unprofessional and Unresponsive We viewed a property in Maidenhead through Prospects and clearly expressed our interest. We submitted our offer promptly and provided all the requested personal information. Despite this, every time we followed up, we were told that someone would get back to us — but no one ever did. We received no feedback, no updates, and were completely left in the dark. Our family is now stuck and frustrated because we were relying on their response to move forward. This level of service is unacceptable and deeply unprofessional. We expected far better from an agency like Prospects.