Would use again

A mixed experience. I would use again but mainly due to Tracy’s fantastic interpersonal skills and support during the purchasing process. I viewed multiple properties with different agencies and Prospect were by no means the ‘fore runner’ in regards to customer service. There was nothing wrong as such, although communication could have been better. However, once the offer was accepted, they were fab! Tracy was incredibly accommodating and answered any questions and responded to messages in a very timely manner, and for that reason, I would recommend!

Great work by Liam/Sam/Tristan in securing me a rental that takes dogs! Much appreciated. And thanks to Barbara for assistance on the property management side.

Coral and her team at prospect were very helpful in getting things done and negotiations with the landlord. I do recommend their services

I would like to extend my thank you to Amber Forrester for managing the property I have letted for the last few months in my 2.5 yrs stay. It goes without saying that Amber has been the most responsible and best property manager representing Prospect during my stay here delivering exceptional and quality driven service which I appreciate a lot. Prospect has been a good estate agency for me. The level of customer service improved a lot ever since Amber became the property manager. Haroon Malik.

Excellent communication & a professional service. High initial rental cost - I was charged £300 on referencing fees for example on what was not a very expensive lease. Overall 4/5.

My experience of using this company was really mixed. My estate agent changed part way through purchase, Bernadette ended up looking after my case and was knowledgeable and very responsive / proactive in communication. I was grateful to have her help with navigating the process. At times I would have benefitted from more information - things like getting a Buyers Survey was never flagged to me as something I should be doing, if anything I was deterred from completing one. As a result it happened really late in the process and it was helpful and would have been more beneficial had it been done earlier so I could have used the outcome to negotiate on costs. I took the keys after buying the property from one of the agents who met me outside, no one asked for my name, let alone checked my ID which seems like an oversite when giving out keys to a property.

A pretty average experience of trying to rent through Prospect. Didn't seem on the ball, their finance vetting third party couldn't cope with a retiree with savings/investments. OK I guess if you're a wage earner who fits their spreadsheet model. The lettings side of Prospect tried their best to overcome the hurdles .