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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Deborah and the team provided a professional service throughout the sales process, and Deborah in particular kept everything on track when the Covid lockdown threatened to derail our sale. She stayed positive and focused throughout. Excellent service and happy to recommend.

Reply from agent

Thank you so much Alison for your lovely review, and for being one of my fearless sellers who took the plunge in Lockdown! Yourself and Graeme were a delight to work with, in what became a very stressful sale. You took it all in yoru stride brilliantly, and I do hope that you are now fully settled in your new home. Take care x

5.00 /5

Professional and responsive yet friendly and warm. Would highly recommend their services to any landlord. I'm a very happy customer!

Reply from agent

We're delighted that you are happy, Fiona ..

5.00 /5

Deborah, James and the whole Maddisons team are truly brilliant and are a pleasure to work with. They are always responsive, professional and truly go the extra-mile. I have recommended them many times and will continue to do so. Buying and selling houses is often a tricky business but team-Maddisons will make the process work as well as it possibly can.

Reply from agent

Thank you so much Giles for your very kind words, which are truly appreciated. We do try to be a little different to other agents in the town, helping our sellers as much as we can, and delighted that this all came together for you. Looking forward to working with you on the next one! Deborah x

5.00 /5

James and the whole Maddisons team are truly professional, polite, kind and friendly. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly. Thank you James and Maddisons. I would thoroughly recommend him and his team at Maddisons.

Reply from agent

Thank you Vijay ... your kind words are very much appreciated and Maddisons is delighted to look after you and your wonderful family

5.00 /5

It's a pleasure to work with Maddisons. They have been responsive and professional and they do go the extra-mile.

Reply from agent

Thank you for your kind words, Gloria - that is so kind and we are delighted to be looking after you as tenants.

5.00 /5

My partner and I contacted Maddisons earlier in 2020 in search for rented accommodation. We spoke to James who went above and beyond to help us find our perfect home, even with the restrictions that came with Covid 19. The team organised a safe, well organised visit the property we were interested in and answered our questions clearly by contacting the landlords. The paperwork was so easy, most of which was online. The company were quick to do their background checks and draw contracts. Since living in our home Maddisons have been in contact to check all is well. Overall we are extremely pleased with the service Maddison offers and would highly recommend them to anyone.

Reply from agent

What a year 2020 has been .. especially when reflecting back as we have been this Christmas period. Yours was one of our earliest 'video viewings' and then 'Zoom'd meet up' .. the new normal ! It has been a real pleasure to help you get settled in this last 12 months and thank you for the kind words. Keep safe and here is to a brighter 2021 ..

5.00 /5

It is rare these days to find a firm which perfectly combines professionalism with friendliness and exceptionally high service standards - Maddisons embodies all these qualities. They managed the rental for me of a house in St Johns and dealt with everything, keeping me informed as needed. Highly recommended.

Reply from agent

Thank you so much, Anne - this is a wonderful testament and we are now striving to ensure we achieve a successful conclusion to the sale of the property for you.

5.00 /5

Excellent experience. Would 100% recommend. Kept up-to-date on proceedings regularly, very professional. Will certainly use again. Best estate agent in Tunbridge Wells by far.

Reply from agent

Thank you so much Lisa for your incredibly kind words! We enjoyed working with you and look forward to doing so again in the future! With very best wishes from all of the team here at Maddisons

5.00 /5

Maddisons have a family approach to their clients and their service levels which is refreshing and unique in a market dominated by people who don't listen to you and generally just don't care. If you are a landlord or a tenant and wanting great service from people who do care and deliver when asked, I recommend Maddisons.

Reply from agent

Hi David .. thank you so much for your wonderful review .. we really appreciate this. James, Deborah & team

5.00 /5

We bought our property through Maddisons and were very happy with the service we received from beginning to the end. The entire team were personable and friendly when I called in or emailed. They always aimed to solve any queries or questions I had efficiently and were often the reassuring voice I needed to hear. I would definitely work with Maddisons again and recommend them.

Reply from agent

Thank you so much Edoardo! You were lovely buyers to work with! We are delighted to hear that you felt we looked after you well. We look forward to working with you again in the future, but in the meanwhile wish you many happy years in the house! Very best wishes to you both, from all of us at Maddisons!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display