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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

The staff at Maddisons responded to all aspects of the recent sale of our house in a friendly and professional manner. I wholeheartedly recommend them.

Reply from agent

Dear Jill, with many thanks for these very kind words. We are delighted you were happy with the service received - it was a pleasure working for you both. Best wishes from us all at Maddisons.

5.00 /5

We recently purchased our new home from Maddisons and would have absolutely no hesitations in recommending them to anyone. James and Milly were excellent and kept us well informed throughout the whole process. The sale progressed quickly and every matter was dealt with professionally, promptly and effectively. Thank you Maddisons! All the best, James & Christine

Reply from agent

Wow! Thank you so much James and Christine! It is genuinely so pleasing when we hear that buyers (and sellers of course!) have had a good experience - moving house is such an important event that knowing we have helped to make it as smooth and pain free as possible is wonderful! Wishing you both every happiness for the future! Best wishes from Team Maddisons

5.00 /5

We purchased through Maddisons, and found them to be polite and efficient throughout. Obviously they were advocating for their client (and are excellent at getting the best price much to our disappointment!), but were engaged throughout and very pleasant to work with. I would recommend Maddisons whether buying or selling.

Reply from agent

Dear Helen, thank you so much for this - so kind of you to take the time to leave this review for us and so pleased to hear that you felt well looked after. While we are indeed retained by the seller, ensuring our buyers feel well looked after is so important to us. Wishing you every happiness in your new home. Best wishes from us all!

5.00 /5

From start to finish, Maddisons delivered an exemplary level of service on our recent house sale, providing a high level of expertise, along with honest opinions, and advice. Deborah, James, Milly, and the team kept us informed every step of the way, and most importantly kept the sale on track through to completion. I would not hesitate to use Maddisons again, or recommend their services to anyone seeking to sell their home, or buy for that matter. Thanks again! Matt & Alex

Reply from agent

Thank you so much Matt for such a lovely review of our your experience and our service. We really enjoyed working for you and are so pleased with the outcome. As you have mentioned, our Sales Progression Team are instrumental in keeping the momentum going during a transaction - delighted that you recognised this crucial role they play and they will be delighted with the feedback! All the very best and thank you again for entrusting us with your sale.

5.00 /5

We would recommend Deborah and her team to everyone. They have just sold our home in Tunbridge Wells and from start to finish they have been proactive, efficient, professional and enthusiastic. Nothing was too much trouble and they communicated brilliantly not only to us but our buyer too. Without a shadow of a doubt the most efficient and communicative estate agents we have ever used. We are delighted. Thanks so much Deborah and the team for all your hard work.

Reply from agent

Thank you so much Janet for your kind words. Your house was a delight to sell and it is always lovely to work with such straight forward and easy going sellers! Thank you for entrusting Maddisons with this task: we were so very proud to have your home on our books.

5.00 /5

Our experience at Maddisons was positive from the very initial evaluation meeting through to completion. We found the team to be responsive, knowledgeable and proactive. Their approach is to act as a partner throughout the sales process, providing honest advice and opinions, rather than saying what people want to hear. If you are selling or buying a property I would highly recommend working with Maddisons, they will always be my first call now.

Reply from agent

Thank you so much Kerry! So kind of you to leave such a positive review and we are delighted to hear that you felt well looked after by our team. We absolutely aim to act as a chosen partner in the process and it is really wonderful to hear you experienced this first hand. We would always be delighted to work for you again! With very best wishes from all of the Maddisons team!

5.00 /5

I would highly recommend using Maddisons Resedential, when selling your house. They are so friendly and helpful. They have a sales progression team which is brilliant as you can contact them at any point to discuss how the move is going and they are always happy to help. I always felt valued and all queries were met with a quick response. I would happily use them again and it really is worth going with a team that are willing to go the extra mile to help you.

Reply from agent

Thank you so much Sam for these incredibly kind words! We really enjoyed working for you and are delighted that you were happy with the service received. Yours was not straightforward but we got there! Wishing you and your lovely family much happiness in your new home. Best wishes from us all at Maddisons!

5.00 /5

We recently both bought and sold a property using Maddisons so have experience on both sides of the transaction. They were great to deal with throughout being thoroughly professional with great communication. All the staff were super friendly and they held our hand every step of the way. Thanks Deborah, James and everyone at Maddisons!

Reply from agent

Dear Andrew, thank you so much for this! We love working with sellers who become buyers and visa versa as the relationship between all parties is so important. You can also offer valuable insight in to both sides as you say, so we are delighted to hear you felt well looked after as a seller and as a buyer! Wishing you all the very best and thank you again for these kind words.

5.00 /5

Over the last 2.5 years we have sold our property, found rental accommodation and purchased through Maddisons. I cannot recommend them enough! As well as great communicators, they have the personal touch which is often missing in big chains. They have the client's interest at heart and have become our first point of call on anything house related. We look forward to inviting to our house warming!

Reply from agent

Dear Caroline, thank you so much! We have so enjoyed working with you and hope to continue to do so! We value our clients enormously and take real pleasure in working with repeat clients. Looking forward to the house warming! Very best wishes from us all at Maddisons.

5.00 /5

I would not hesitate using Maddisons Residential again. From the initial meeting to the final sale they were a pleasure to deal with. With a team in place to support you during each phase it made communication easier and the responsive rate was impressive. Our sale process failed to proceed three times due to chains collapsing and whilst I was pulling my hair out, Deborah and the team remained calm; kept telling me to hold my nerve and reassured me along the way. As our sale was linked to our purchase of a new build I needed to ensure we did not miss our exchange deadline. But I shouldn’t have worried as I had the best team on my side and it all went through in the end. I was also reassured as the developer gave me some leeway as they remarked: “if Maddisons are your agent we know it’s all in hand”. Thanks again and the support from the whole team was greatly appreciated!

Reply from agent

Hi Gus - what a fabulous testimonial to read. Yours was not an easy sale but we got there in the end! You were a pleasure to work for and we are so thrilled you felt well looked after. We do indeed have an amazing team at Maddisons! Wishing you all the very best and thank you again for entrusting us with your sale. Best wishes from us all!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display